Explore 10 of the best multiplayer games with in-game chat, from Roblox to Rust. Learn how voice, text, and proximity chat shape player experiences.

Talking, Teaming, and Thriving: How In-Game Chats Affect Players’ Experience

<h2 id="introduction">Introduction</h2><a target="_blank" rel="noopener noreferrer" href="https://watchers.io/post/You-Never-Game-Alone-Chats-and-Live-Streaming-to-Make-Gaming-Brighter">In-game community chats have become</a> the lifeblood of multiplayer titles. Beyond the action itself, players bond, joke, strategise, and sometimes clash through the chat windows or voice channels embedded directly in the gameplay. While moderation and design vary, these systems shape how communities grow. Below, we explore ten popular titles where the chat isn’t just a feature; it’s a vital part of the experience.Recently, Nintendo Switch announced and released in-game chat, allowing players to communicate during gameplay with voice or video. The news is stunning: Mario games are becoming even better than they used to be. There is a new chat creation feature, along with a list of chats available. So players can now literally be together on the road. Players can share screens and delete backgrounds from their videos, as in meetings. Let’s explore other game solutions that enable gamers to express emotions directly within the game.<h2 id="roblox">1. Roblox</h2>Roblox has a mix of text chat and console-style voice chat, depending on the game within the platform. Also, players can convert voice into text, which helps them stay on track. Players use the chat feature to coordinate in mini-games, roleplay, or just hang out. However, moderation <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.youtube.com/shorts/gZ_DsIs4xaM">remains</a> a hot topic: many users note flaws in the system, where inappropriate language sometimes slips through. Despite this, Roblox’s in-game chat is still central to its identity, particularly for younger players experimenting with social play.<figure class="image"><img style="aspect-ratio:1947/978;" src="https://cdn.eu.watchers.io/d7094266-b24a-455b-a16b-693cb7a10768.png" alt="The best games with in-game proximity text chat - Roblox" width="1947" height="978"></figure><h2 id="сall-of-duty">2. Call of Duty (Modern Warfare III, Modern Warfare II, and Warzone)</h2>COD’s in-game chat is voice-first, with text channels supplementing lobbies. Recently, Activision integrated AI moderation (ToxMod) to combat harassment and hate speech. Some players welcome the reduction in toxicity, while others <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.youtube.com/shorts/k9RLIV0B9J8">complain</a> that the filter also discourages free banter (you can find many discussions of this on <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.reddit.com/r/COD/comments/1h6z0h9/down_with_ai_moderation/">Reddit</a>). Still, the immediacy of COD’s voice comms, whether for “smack talk” or tactical updates, remains a hallmark of its multiplayer atmosphere.<h2 id="dota-2">3. Dota 2</h2>Valve’s Dota 2 features team voice chat, party chat, and the <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.youtube.com/watch?v=flLahwS4kS4">famous “chat wheel,”</a> which is a radial menu of quick, often sarcastic, preset lines. This design lets players communicate instantly without typing, which is critical during fast matches. The community is divided: some adore the humour, others bemoan the saltiness. Still, the chat wheel has become a cultural touchstone in e-sports broadcasts.<h2 id="league-of-legends">4. League of Legends</h2>Like Dota, League of Legends offers team text chat and pings. Voice chat is limited to premade parties, which reduces random toxicity but also <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.youtube.com/watch?v=_jWojvzeXyM&amp;t=5s">frustrates</a> players who want whole team comms. The typed chat system, meanwhile, is infamous: memes about “mid or feed” trace back to LoL lobbies. Riot has invested heavily in moderation tools, but the chat remains both loved and loathed.<h2 id="apex-legends">5. Apex Legends</h2>Apex stands out for its ping system, a smart contextual tool allowing players to “chat” non-verbally with markers. Players can press a button on PlayStation, RB on Xbox, or PC to place a contextual ping or send an "enemy here" ping. The game also includes squad voice chat, which fans say enhances immersion during firefights. <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.ign.com/articles/2019/02/12/apex-legends-review">Reviewers</a> and players note the community is more cooperative than in other shooters, largely thanks to Respawn’s clever blend of silent and spoken communication.<h2 id="minecraft">6. Minecraft&nbsp;</h2>The world of little Minecrafters offers a text-based in-game chat system that serves both communication and commands. Players can use the chat box to type messages and run commands. In Bedrock Edition, users enjoy more customisation within the chat screen itself, such as changing font, text colour, and size, as well as options for opacity and delay settings. Of course, Minecraft supports quite<a target="_blank" rel="noopener noreferrer nofollow" href="https://help.minecraft.net/hc/en-us/articles/360058605852-Understanding-Minecraft-Social-Features-for-Child-Safety-Online"> strict moderation</a>. Still, because of the extremely young audience, the constant <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.cybersafetyguy.com/p/minecraft-a-parents-guide-7189228ba96c">argument</a> about the safety of the Minecraft community tools continues.<figure class="image"><img style="aspect-ratio:1920/1080;" src="https://cdn.eu.watchers.io/8b6d9018-023c-4fe2-9d15-71f318d59886.png" width="1920" height="1080"></figure><h2 id="sea-of-thieves">7. Sea of Thieves</h2>In Rare’s pirate sandbox, proximity voice chat is as important as the sword or cannon. Crew members coordinate their sailing, but nearby strangers can also be heard, leading to hilarious, tense, or chaotic encounters on the high seas. Many players say these unpredictable voice interactions are the game’s “secret sauce,” creating emergent stories that no script could match. Sea of Thieves &lt;a target=" rel="noopener noreferrer nofollow" href="https://www.gamesradar.com/sea-of-thieves-is-pulling-voice-and-text-chat-between-crews-from-arena-due-to-toxicity/"&gt;faced problems with toxicity, and instead of shutting the chat, aimed to make the “criticism of other ships” constructive and polite. Now chat, voice-to-text, and Pirate Chat wheel are available in the game.<h2 id="rust">8. Rust</h2>Another survival title, Rust, relies heavily <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.pcgamer.com/rust-review/">on proximity and party chat</a>. Players can shout warnings, negotiate trades or roleplay, though betrayal is always a risk. Reviews often <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.cyberpowerpc.com/blog/rust-early-access-review-a-game-i-love-to-hate/#:~:text=But%20at%20its%20best%2C%20Rust,is%20an%20exercise%20in%20masochism.">highlight</a> how a simple “hello” over the voice can spark alliances… or ambushes. Rust’s chat is unfiltered and raw, which many see as part of its charm, but many players’ reviews highlight its connection with high-level toxicity and a potentially frustrating experience.“Everyone’s already playing with their friends, communicating with each other exclusively on party chat. I’ve only ONCE met a couple of friendly people via proximity/game chat. 99.99% of the time, this game just feels like Call of Duty with the addition of base-building elements. I like talking to randoms.” — <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.thexboxhub.com/rust-console-edition-review/#:~:text=The%20animation%20on%20the%20characters,department%20can%20take%20a%20bow">TheBoxHub.</a><h2 id="fortnite">9. Fortnite</h2>Fortnite recently <a target="_blank" rel="noopener noreferrer nofollow" href="https://gamerant.com/fortnite-text-chat/">introduced</a> a redesigned chat feature, which now includes three channels: game (all players), party (chatting with squad members), and direct messaging. Also, they improved the filtering system to provide stronger protection of personal data. Fortnite <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.researchgate.net/publication/350314539_Fortnite_and_New_Kids'_Sociabilities">boasts</a> the largest community, and its internal social features are poised to take it to the next level.&nbsp;<figure class="image"><img style="aspect-ratio:1920/1080;" src="https://cdn.eu.watchers.io/bbda4eb7-9480-4b10-bf1c-4eadb0b2c9e7.jpg" alt="The best games with in-game chat feature - Fortnite" width="1920" height="1080"></figure><h2 id="warframe">10. Warframe</h2>Digital Extremes’ Warframe has a reputation for being one of the friendliest online communities. Its chat channels (region, clan, squad, trade, and private whispers) are well-moderated, with staff and players alike encouraging a welcoming tone. For newcomers, chatting in-game often leads to veterans gifting resources or tips. The chat feels less like a battleground, more like a lounge.“[The in-game chat] is a place you can go and say ‘I really have no idea what I’m doing’ or ‘does anyone have advice for this build?’ Warframe is a complex cooperative hard sci-fi world. For us that channel has been a necessity.” — <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.theguardian.com/games/2024/feb/28/in-a-toxic-online-world-warframe-is-a-refuge-for-my-son-and-millions-of-others#:~:text=But%20with%20Warframe%2C%20the%20experience,who%20regularly%20play%20with%20him">Guardian</a>.***From Roblox’s creative chaos to strictly moderated Warframe, in-game chat defines how we experience multiplayer worlds. While moderation, toxicity, and design all affect the mood, the chat window or mic button remains the digital campfire around which communities gather. Whether you’re shouting across the seas in Sea of Thieves or dropping a cheeky “Well Played!” in Dota 2, these interactions are what transform games into living worlds.<p style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-width:0px;box-sizing:border-box;color:rgb(0, 0, 0);font-family:Inter;font-size:0.9375vw;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:1.38;margin:0pt 0px;orphans:2;outline:0px;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;" dir="ltr"><span style="-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;font-style:normal;font-variant:normal;font-weight:400;margin:0px;outline:0px;padding:0px;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">***<p class="MsoNormal" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-width:0px;box-sizing:border-box;color:rgb(0, 0, 0);font-family:Inter;font-size:0.9375vw;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:1.35417vw;margin:0px 0px 1.30208vw;orphans:2;outline:0px;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;"><span style="-webkit-tap-highlight-color:transparent;border:1pt none windowtext;box-sizing:border-box;font-style:inherit;font-weight:inherit;line-height:16.1px;margin:0px;outline:0px;padding:0cm;vertical-align:baseline;" lang="EN-GB" dir="ltr">Please <a target="_blank" rel="noopener noreferrer nofollow" href="https://calendly.com/watchers-platform/social-tools-for-your?month=2025-08"><span style="-webkit-tap-highlight-color:transparent;border:1pt none windowtext;box-sizing:border-box;font-style:inherit;font-weight:inherit;line-height:16.1px;margin:0px;outline:0px;padding:0cm;vertical-align:baseline;" lang="EN-GB" dir="ltr">get in touch with us</a><span style="-webkit-tap-highlight-color:transparent;border:1pt none windowtext;box-sizing:border-box;font-style:inherit;font-weight:inherit;line-height:16.1px;margin:0px;outline:0px;padding:0cm;vertical-align:baseline;" lang="EN-GB" dir="ltr"> if you'd like to integrate in-app community chats with the high-level moderation system into your website, app, or game. We'll be happy to help you find the best solution.***<h2>Sources</h2><ul><li>In a toxic online world, Warframe is a refuge for my son – and millions of others | <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.theguardian.com/games/2024/feb/28/in-a-toxic-online-world-warframe-is-a-refuge-for-my-son-and-millions-of-others#:~:text=But%20with%20Warframe%2C%20the%20experience,who%20regularly%20play%20with%20him">Guardian</a></li><li>Rust Console Edition Review | <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.thexboxhub.com/rust-console-edition-review/#:~:text=The%20animation%20on%20the%20characters,department%20can%20take%20a%20bow">TheBoxHub</a></li><li>Rust Reviews | <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.pcgamer.com/rust-review/">PC Gamer</a></li><li>Early Access Review - A game I love to hate | <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.cyberpowerpc.com/blog/rust-early-access-review-a-game-i-love-to-hate/#:~:text=But%20at%20its%20best%2C%20Rust,is%20an%20exercise%20in%20masochism.">CyberPower PC</a></li><li>Sea of Thieves is pulling voice and text chat between crews from Arena | <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gamesradar.com/sea-of-thieves-is-pulling-voice-and-text-chat-between-crews-from-arena-due-to-toxicity/">GamesRadar+</a></li><li>Apex Legend Reviews |<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.ign.com/articles/2019/02/12/apex-legends-review"> IGN</a></li><li>You Never Game Alone: Live Chats and In-app Live-Streaming to Make Gaming Brighter | <a target="_blank" rel="noopener noreferrer nofollow" href="https://watchers.io/post/You-Never-Game-Alone-Chats-and-Live-Streaming-to-Make-Gaming-Brighter">Watchers Blog</a></li><li>Fortnite and New Kids Sociabilities | <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.researchgate.net/publication/350314539_Fortnite_and_New_Kids'_Sociabilities">European Journal of Social Sciences</a></li><li>Fortnite is finally adding the chat feature &nbsp;| <a target="_blank" rel="noopener noreferrer nofollow" href="https://gamerant.com/fortnite-text-chat/">GameRant</a></li></ul>&nbsp;

How can content platforms increase user retention? Kinda easily. Spoiler: they need to stay in touch, catch feedback and engage users.

The Ultimate Guide to Boost User Retention 

<div style="font-size:14px;line-height:1;" id="toc">On this page&nbsp;&nbsp;<a href="#shared-values">Shared values help keep users</a>&nbsp;<a href="#fast-feedback-tools">Fast tools for getting feedback</a>&nbsp;<a href="#part-of-the-service">Let users be part of the service</a>&nbsp;<a href="#prizes-and-achievements">Give them prizes and achievements</a>&nbsp;<a href="#cross-platform-experience">Build a seamless cross-platform experience</a>&nbsp;<a href="#engaging-activities">Add more engaging activities</a>&nbsp;<a href="#analyse-and-listen">Analyse and listen</a>&nbsp;<a href="#get-in-touch">Get in touch</a>&nbsp;<hr style="margin-bottom:1vw;">During the last few years, users of different services have noticed that brands spend a lot of time attracting new users with marketing offers, sales, promo codes, and other benefits. However, users who are actually brand lovers and dedicated to the platform often get nothing to support their loyalty. Sometimes, it can lead to disappointment and even disillusionment with other services, because people like to be noticed and not like to be invisible, especially for the brand they pay for.How can companies increase users’ retention and loyalty without a global pivot of the marketing strategy?You can find a lot of straightforward advice on how to work with customers, help them retain, and keep them longer, but sometimes, these tips and tricks need to be revised. For example, if you have an OTT service, sometimes it is not so easy to show users that you share the same ideas because you usually don’t have a direct dialogue with them. So, we have decided to adopt retention tricks for digital content platforms.<h2 id="shared-values">Shared values help keep users</h2>But how do you show users that you share the same ideas? Of course, it can be part of your design, UX, and content, but it’s an implicit way. How do we make it more explicit? How to come into the conversation with users? With special tools.When you have a place to communicate with users and convey the company’s ideas, the easiest part becomes sharing these ideas and having a dialogue. You can tell users what you think about, or show it through special tools, or just tone of voice.Sometimes, it’s possible to show ideas even through restrictions. So, if you have conversation tools on your app or website, you can, for example, restrict them from being intolerant or rude so users will get that their comfort is crucial.As customers grasp and align with your principles, it fosters a sense of resonance, allowing them to establish a connection and feel connected.<h2 id="fast-feedback-tools">Fast tools for getting feedback</h2>Sometimes, people face an unpleasant experience using a service, but often, they hold off on writing or calling support, their loyalty decreases, and they exit from the service. How can it be prevented? Primarily, if they don’t text the support team.If users have tools to communicate with each other, they can share their experiences—stunning or awful—there. It is a first step when users try to understand if it is a problem on their or the service’s side. If this issue is solved at once because the service cares, users notice or ignore it, but even ignoring will be a part of seamless, comfortable usage. You can answer them on the issue description or work as a magical creature, invisible and helpful—the result will be great. So, give users tools for sharing, but don’t forget to listen to them and catch their troubles and pains.<h2 id="part-of-the-service">Let users be part of the service</h2>Encourage users to think more about the service, of course, in a good way. Sometimes, people don’t have any reason to return to apps or websites more frequently because they have their routine on messengers and social media or something like Reddit. If you add the opportunity to spend more time on service, staying habitually, and just hanging out at the service, that will be a new part of their daily habits. Users will be part of the service, and your service will become part of their everyday life.<h2 id="prizes-and-achievements">Give them prizes and achievements</h2>Incorporate gamification elements like rewards, badges, and progress tracking to make the user experience more interactive and enjoyable. Humans are inherently competitive, and these elements can encourage users to keep returning to your platform to achieve new milestones. It also helps to make returning to your service a habit. Yesterday, I opened an app to check my badge mark. Today, to level it up, I will open it tomorrow because I will get used to opening it daily.<figure class="image"><img style="aspect-ratio:1301/1304;" src="https://cdn.eu.watchers.io/1967ae27-07d7-41a0-8299-85c5f0d944ae.jpg" width="1301" height="1304"></figure><h2>Force users to be part of the community</h2>Achievements and chats are exemplary separately as well, but they are beneficial when combined with one big thing—building a community—which boosts retention and loyalty. When you foster a sense of community among your users through chat tools, comment sections, and user-generated content elements, users tend to return to engaging with other like-minded individuals and sharing their insights, experiences, and opinions.<h2 id="cross-platform-experience">Build a seamless cross-platform experience.</h2>In today’s multi-device landscape, ensure a seamless experience across various platforms and devices. Users should be able to transition effortlessly from a desktop to a mobile device without losing progress or functionality. If your users have other devices, like a Smart TV, link them. It is especially crucial for video platforms and classic broadcasters with linear TV. Often, users are distracted by content on social media. Implementing social media experience into watching can become your product's killer feature.<h2 id="engaging-activities">Add more engaging activities</h2>It doesn't matter what type of content is located on your platform. People like to be engaged, and if you add some polls, quizzes, and other fun things, people will like to participate as much as they want to write reviews in stores. If they know they can find a new poll or quiz daily, they will be motivated to check your service even if they have nothing to do with it today. Their choice between your service and any similar competitor's service without fun tools and games will be obvious.<h2 id="analyse-and-listen">Analyse and listen&nbsp;</h2>It’s crucial to continuously monitor user engagement metrics, such as time spent on the platform, bounce rates, and returning visitors. Use these insights to identify areas that need improvement and fine-tune your user retention strategies accordingly. But sometimes numbers are not enough. If you have a lot of user-generated content like conversations, comments, and reviews sent to your chats and other special sections, use it—explore them and find insights. Often, people share tremendous ideas, and your job is to catch them. Remember that sometimes direct interviews can give you less helpful and less honest feedback than just casual conversations between two users about your product.<h2 id="get-in-touch">Get in touch</h2><a target="_blank" rel="noopener noreferrer" href="https://watchers.io/form">Please feel free to book a call with us</a> if you want to integrate live chats, audio or video in-app streaming, or other community-building tools to your platform. We'll be happy to help you find the best solution.</div>

Do you plan to integrate community chat into your platform, but are overwhelmed by the many options? We've gathered 10 companies that look the most prominent. Learn and make the choice. 

Discover the best in-app chat solutions in 2025. Compare top community chat platforms, SDKs & APIs to build real-time, branded communication inside your mobile or web app.

The Best Integrated Community Chat Tools: An Ultimate List for Businesses

Building communities around the platform is a reliable way to increase retention and revenue. You can enhance users’ communication with specialised tools, such as in-app chats, engagement widgets, and marketing tools. If these chats are sticky enough, they will become the users’ favourite place to discuss related topics, share opinions, and communicate with like-minded people.&nbsp;It is crucial to make the user experience in these in-app chats much closer to familiar messengers and apps like live chats with comments on YouTube and Twitch. However, building an in-app chat that is convenient for users and replaces habitual messengers is a challenging task that requires a specific product and tech team. It is much easier to partner with a SaaS company to implement a fully customisable solution with proven efficiency.&nbsp;Let’s explore the most popular and convenient chat options, which are easy to integrate and can enhance your users’ conversations.<h3>Watchers</h3>Fully customisable community live chats that can be integrated on different platforms: any apps, websites, mobile or desktop web, and second-screen for TV. The most related domains for Watchers are video platforms, sports apps, betting, and stock trading services. It means Watchers chats are suitable for live content when users have topics to discuss in real-time, such as sports games, betting odds, or fresh shows and films on VoD platforms. Additionally, Watchers emphasises the importance of a second screen in retaining sports audiences and attracting Gen Zers. Watchers is a plug-and-play solution that requires almost no development resources from the client's side. Additionally, Watchers offers a range of widgets and tailored solutions for various industries.<figure class="image"><img style="aspect-ratio:3007/1692;" src="https://cdn.eu.watchers.io/3d79bcbc-0755-4b5f-ace5-1cc0b0c1e49d.png" width="3007" height="1692"></figure>Watchers’ developed chats help partners to gather a lot of user feedback, literally stay in touch with the real audience; the company offers semantic and sentiment analysis of UGC content. Therefore, clients can obtain high-quality initial data.Suitable for huge events with tens of thousands of concurrent users.Advantages: marketing and engagement tools such as pop-ups, coupons, quizzes and polls, copy-bet and copy-deal widgets; various moderation options, including AI; fast integration process; high expertise in the community-building instruments for media and sports companies; chatbot integration; intuitive user journey that is quite close to usage of popular messengers.Domains: video platforms; sports; gaming; stock trading servicesFounded in the UK in 2021<h3>Sceenic</h3>The product of this England-based company is primarily focused on a watch-together experience, provided through chat based on SDK and API technology. That can be film, series, sports, or live music events. These tools offer opportunities to simultaneously watch and communicate via audio or video, co-watching with guests and celebrities, or hosting a private watch party, as it has become increasingly popular during the pandemic. Users can send invitations to each other and notifications about their friends’ groups. Analytics enable partners to view in real-time the number of rooms opened on the platform and the time users spend in each room.<img src="https://lh5.googleusercontent.com/s2ZhtWDbBJdZ4-JNlrv8u_XyeRSTR2a2YbvdeKICFBDLb6smsl4I1rxnHhKgwfapI6u0i_z8naL8m1be8ntv9xFKmXvQy_YgVjbM3eOs87Ikq39QHsk1jPSTBRWW-m7JCgAeheNHtpQ7o_UoaPZsD_0" width="624" height="443">&nbsp;Advantages: a high quality of video chats; vast experience in organising watch-party events for 10-20 participantsDomains: video platforms, sports, live eventsFounded in the UK in 2013<h3>Amity</h3>White-label social features for apps or websites with ready-to-use SDKs and APIs. The most common features are group and 1-1 live chats. User profiles are also available, and this is a popular functionality that matches several industries, such as fitness and healthcare, because it provides a simple way to offer consultations to users.By the way, Amity doesn't have any preferred domains and works with any of them, including retail, fintech, health and wellness, and fitness.<img src="https://lh6.googleusercontent.com/eMnl_U7XNv_O-2nWbUOFRKNSPk82UTbu0azqZ32LuF6f1X-f_nMHgD7VFGDlqE5XDN7zB6VB2gSsIKlGhFJwqK9GsXRLv30trD-q4nOmtg5JvzVdfE6CXRYIkMoYsDWpdbh21M7jcuWe4vzyY2fH3GU" width="419" height="368" alt="Social+ chats">&nbsp;Advantages: easy scalability, ready SDK solution, convenient for large companies and small businesses providing personal servicesDomains: anyBased in Thailand in 2020<h3>Sendbird</h3>The company provides integrated chat and support chat tools, desks, audio calls, and live streaming on websites and apps. The most popular Sendbird features are based on the users' opportunity to communicate via video, send GIFs, voice messages, and pictures to chats. So, users can exchange emotions in any possible way. Also, there is a user profile to save all their chats—private and public.<img src="https://lh6.googleusercontent.com/PFIM7x2Uyx3BaKyCuhxu9gATuHc_4x0b0l6ZVFf_C7WoMfECh_soqvUiOuNc-nGsh8KgvAnSOwUbCUctCxOi1Z-WJZ03yA4Wowl0mQIz12wk3esTPzBbfbPey1y3wx9zsiQu22kQTt0Grv9c5IZ_C0E" width="528" height="399">Advantages: many supported opportunities for communication&nbsp;Domains: marketplaces, social communities, retail and digital healthFounded in the USA in 2013<h3>LiveLike</h3>LiveLike specialises more in interaction with audiences than in building communities. The platform appears to focus on developing engagement tools, such as widgets, alerts, and notifications, rather than the chat platform itself. It helps activate users and grow revenue, but gives fewer opportunities to listen to the audience.<img src="https://lh5.googleusercontent.com/FbhhMU6rhvyLuF7IN9aV8KKXQa7iU8wezcTH7VKanQJ_RvJFNRF3jLSoYwUyfXKG_aFob2HbIiDgTYW1RKHWC0abORhdFImHaggQWTTjvy3xGqWT9acyv6e4kQRcDwe0d_AMm8ny-Rn0Nq9-zYfZzCY" width="624" height="424">Advantages: engagement, information, and deal widgets for revenue growthDomains: entertainment and sports platforms, fintech, e-commerceFounded in the USA in 2015<h3>Arena</h3>The company offers to improve platforms with live blogs, chats, and direct messages. Users can communicate via text and voice messages, and these conversations can serve as the basis for the first-party data that Arena gathers for its clients. However, it compensates with its agile performance and rapid responsiveness, ensuring a seamless experience through mobile browsers. Cons: As they claimed in July 2023, Arena's dashboard lacks iOS and Android apps.&nbsp;﻿﻿﻿﻿﻿<figure class="image"><img style="aspect-ratio:960/587;" src="https://cdn.eu.watchers.io/18252b64-d6e8-4896-8822-fa2bc34f8dab.png" width="960" height="587"></figure>Advantages: different types of messages are available, and fast implementation of the solutionDomains: events, entertainment, sportsFounded in the USA in 2018<h3>Openweb</h3>OpenWeb, formerly known as Spot.IM, is a social interaction platform focused on fostering online communities around digital content. By partnering with publishers, OpenWeb provides comprehensive moderation services. Headquartered in New York, the company maintains a global presence with offices in Israel, California, France, the United Kingdom, and Canada. OpenWeb's cutting-edge technology empowers publishers and content creators to effectively manage comment sections, engage in polls, and curate live blogs. Their diverse product suite encompasses a dedicated module for streamlined topic tracking, an intuitive information dashboard, and a range of adaptable advertising modules. The platform's growth is spearheaded by its commitment to innovation and enhancing user engagement and interaction.One of the company’s goals is to cultivate valuable insights and enhance business outcomes. They provide sentiment and emotion analysis to optimise content engagement, offer essential data insights on trending topics, compelling articles, and user engagement. It helps partners to revolutionise the content strategy.<img src="https://lh6.googleusercontent.com/8vc1ku4cC9LnvoCJi-hNUCeAmOTKtXobhZdMsrZcuyrsEvIGQj_zk4YfxOQ1RbzSCs1LhsfLF6W5k-6n4j3Cf9B98qtU6aq4YG4TwxCQxp_agXuD_T64XXtxGttxHhq4zJ5crmCGN8ECOGb-f97Y4ZE" width="361" height="220">Advantages: developed comment section; deep work with the analytics and developing ads tools; strong company values for saving publishers and against toxicityDomains: media and publishersFounded in 2015 in the USA<h3>Geneva</h3>Geneva is a group chat app that connects users with other people they want to meet and the things they want to do nearby. Geneva has video, audio, chat, broadcast, and forum rooms. These groups have the tools people need to keep guests and their parties organised, up-to-date, and secure. However, if previous companies worked with platforms, Geneva worked directly with end users who downloaded the app and created their chat rooms.<img src="https://lh6.googleusercontent.com/4X8-5b45GE3bxOldR8n53zDCWQfZ-ghT3H9aBJHy8ZYujAqsajrkmr533N9vXeqwR__DPwKSr9GkOyN57I1BP_QUUkVhMQj51W2SozqSaRCeHClAHqzVyXuZqzCZ6wobXL7B8s1CJcB6hjO7Zi01uxg" alt="Geneva app" width="624" height="391">Advantages: Geneva works with real people and provides a safe and cosy space for them to hang out online and plan offline meetings. Additionally, it features a visually appealing interface.Founded in 2019 in the USA<h3>PubNub</h3>This company focuses on building business tools, rather than communities, but they also offer in-app chat tools and engagement widgets. PubNub is a platform designed to construct and manage lightning-fast, dependable real-time interactive mobile, web, and IoT applications, from essential chat functions to geolocation and dispatch services. They focus on security and empower businesses to integrate these capabilities seamlessly. Globally, more than 2000 companies foster connections among customers through their technology.<img src="https://lh6.googleusercontent.com/7FUF_J4I-jKEvFEZO-qMdqY_I1-TOHztF_ZilpqnHDotwhKgByLX30qbUjN2JVsszR-bSsZEwAlnV41AbucGqMKcf8ISc31R448Xp_w582PhUyr6c5c8PRBJPg4fwr28GqdjbumMXOx268APQTGHTWM" alt="Pubnub chat" width="624" height="383">Advantages: scalability of the service, opportunity to build the whole app based on the PubNub variants of SDKDomains: Enterprise Software, gaming, Ed-tech, Fintech, sportsFounded in the USA in 2010<h3>Comet chat</h3>CometChat's communication platform facilitates effortless text chat (both one-on-one and group), voice and video calls, media sharing, and customer support chat. These features are available for websites and applications across various industries. The platform also aids partners in integrating their tools with new services from collaborators, fostering smoother connections.<img src="https://lh3.googleusercontent.com/e1wjIof6XxHv5eMjs15eW_DIAVCAeQM2S6zMmAXLTw7zDFh5j5O9I32Eu5ubEhKgoOBpxJkZTnnCzHa9wAaV0VJvgTxb3mZfQPInmktXCX57W3ujsyv_ihXdFBbnyEYCOnGKI6mY6Cha5lZiCAXfKok" alt="Cometchat advantages and disadvantages" width="624" height="371">Advantages: ready-to-integrate SDKs for the most сommon technologies and programming languages, including React, React Native, Swift, Kotlin, PHP/Laravel and othersDomains: Ed-tech, dating, live-streaming, marketplacesFounded in the USA in 2009<hr><span style="-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:500;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">If you would like to integrate community chats with semantic or sentiment analysis, deep analytics, and AI-powered moderation into your app or website, please fill in the form below. We will help you find the best solution!

What are the advantages of integrated community chat, and how can extra tools, such as engagement widgets, achievements, audio and video streaming, help your content platform keep users and boost transactions? Let's discover.

Boost Engagement with Integrated Live and Community Chats

<div style="font-size:14px;line-height:1;" id="toc">On this page&nbsp;&nbsp;<a href="#seamless-chat">Convenient, Seamless Chats</a>&nbsp;<a href="#clear-features">Clear and Intuitive Features</a>&nbsp;<a href="#safe-and-trusted-space">Safe and Trusted Spaces</a>&nbsp;<a href="#real-time-messaging">Real-Time Messaging</a>&nbsp;<a href="#rich-tools">Rich Conversation Tools</a>&nbsp;<a href="#integration">Personalised Integration</a>&nbsp;<a href="#extra-engagement">Extra Engagement Tools</a>&nbsp;<a href="#next-steps">Next Steps: Make Your Platform a Community Hub</a>&nbsp;<hr style="margin-bottom:1vw;" data-end="450">Great content alone doesn’t guarantee user engagement. Today, people consume content while chatting, sharing, and interacting—whether on social media, YouTube, or Twitch. The secret to their success? They don’t just deliver content—they create connection.When your platform enables users to chat, share emotions, and discuss what they love, it transforms from just another app into a sticky, loved brand.<h2 id="seamless-chat">1. Convenient, Seamless Chats</h2>A chat feature should feel as natural as breathing. If users need to struggle with menus, search for settings, or wait for messages to load, they will quickly disengage. Convenience means:<ul data-start="1215" data-end="1517"><li data-start="1215" data-end="1307">Replies work smoothly, so users can easily involve others in conversations.</li><li data-start="1308" data-end="1400">Settings like muting are accessible with just a few taps.</li><li data-start="1401" data-end="1517">The entire experience runs without noticeable delays or glitches, making real-time conversation truly real-time.</li></ul>When chats are seamless, users stay longer, interact more, and naturally build habits around your platform.<h2 id="clear-features">2. Clear and Intuitive Features</h2>Nobody wants to stop mid-conversation to figure out how to reply, react, or share content. A chat system should be simple enough to understand instantly, yet powerful enough to support dynamic interaction.<ul data-start="1878" data-end="2137"><li data-start="1878" data-end="1954">Core actions (reply, react, etc.) must be visible and self-explanatory.</li><li data-start="1955" data-end="2046">The interface should reduce cognitive load—users shouldn’t have to learn how to chat.</li><li data-start="2047" data-end="2137">Onboarding should feel invisible; the product teaches itself through intuitive design.</li></ul>The easier it is to use, the more likely users are to explore and engage actively.<h2 id="safe-and-trusted-space">3. Safe and Trusted Spaces</h2>Engagement thrives only in environments where users feel respected and safe. Without trust, people hold back. A healthy chat space requires:<ul data-start="2403" data-end="2629"><li data-start="2403" data-end="2488">Strong moderation tools that act instantly against harmful or offensive messages.</li><li data-start="2489" data-end="2558">Clear reporting systems so users can flag issues with confidence.</li><li data-start="2559" data-end="2629">Transparent rules and consistent enforcement to maintain fairness.</li></ul>Creating a secure environment isn’t just a technical task—it’s a promise that your platform values community well-being.<h2 id="real-time-messaging">4. Real-Time Messaging</h2>Nothing kills excitement like delay. Real-time messaging ensures conversations flow naturally, especially when paired with:<ul data-start="2914" data-end="3165"><li data-start="2914" data-end="2995">Read receipts and presence indicators, so users know when others are engaged.</li><li data-start="2996" data-end="3059">Synchronisation across devices for a consistent experience.</li><li data-start="3060" data-end="3165">Stability during high-traffic moments, like live sports, trending shows, or real-time market updates.</li></ul>This instant interaction is what keeps users glued to the platform, making every moment feel alive.<figure class="image" style="margin-bottom:1vw;"><img style="aspect-ratio:1000/1000;" src="https://cdn.eu.watchers.io/34f1966e-14d4-425b-9d5c-5e4d44260730.png" width="1000" height="1000"><figcaption>Compare chats without rich tools and with them</figcaption></figure><h2 id="rich-tools">5. Rich Conversation Tools</h2>Words aren’t always enough. Users want to express themselves quickly and visually. That’s where rich tools come in:<ul data-start="3425" data-end="3649"><li data-start="3425" data-end="3480">Stickers, emojis, and pictures add personality and fun.</li><li data-start="3481" data-end="3569">Reactions allow users to show support, agreement, or disagreement with a single tap.</li></ul>These small touches turn ordinary chat into something vibrant, emotional, and addictive.<h2 id="integration">6. Personalised Integration</h2>Chat should never feel bolted on—it should feel like a native part of the platform. This creates continuity and strengthens brand identity.<ul data-start="3923" data-end="4200"><li data-start="3923" data-end="4004">Customisation and adaptable layouts that match your product’s design.</li><li data-start="4005" data-end="4089">Smart integration so users can switch between content and chat without friction.</li><li data-start="4090" data-end="4200">Personalisation options (like nicknames, avatars, or profile badges) that make each community feel unique.</li></ul>When chat feels like your chat, users associate the positive experience directly with your platform.<h2 id="extra-engagement">7. Extra Engagement Tools</h2>Not every user wants to type messages—but they still want to be part of the conversation. Engagement tools give everyone a voice:<ul data-start="4476" data-end="4682"><li data-start="4476" data-end="4543">Polls that capture instant opinions, even from passive readers.</li><li data-start="4544" data-end="4610">Interactive buttons that let users participate with one click.</li><li data-start="4611" data-end="4682">Quizzes, challenges, badges, drops, and gamified elements that reward interaction.</li></ul>These features activate silent users, increasing participation and community vibrancy.<h2 id="next-steps">8. Next Steps: Make Your Platform a Community Hub</h2>By combining these elements, your platform won’t just compete with familiar social media—it will replace the need for it.<hr style="margin-bottom:1vw;" data-end="450"><a target="_blank" rel="noopener noreferrer nofollow" href="https://calendly.com/watchers-platform/social-tools-for-your">Book a call </a>with our team to discover how easily you can integrate community chats and transform your platform into a thriving, connected space.</div>

community-chats