Privacy policy

VERSION: 2.0

LAST UPDATED: 27/02/2026

1. Introduction

This Privacy Policy (the “Policy”) describes how Watchers App Limited, a company incorporated and existing under the laws of England and Wales under registration number 13562970, having its registered office at 4 Hill Street, Mayfair, London W1J 5NE, United Kingdom (“Watchers”, “Company”, “we”, “us”, or “our”), collects, uses, stores, discloses and otherwise processes personal data in connection with access to and use of the website located at https://watchers.io (the “Website”).

For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, the Company acts as the data controller in respect of personal data collected through the Website.

This Policy does not apply to personal data processed by the Company on behalf of its clients within the Watchers SaaS platform, where the Company acts as a data processor under separate contractual arrangements and pursuant to a Data Processing Addendum.

2. Scope of Application

This Policy applies to personal data collected and processed in connection with:

(a) access to and use of the Website;
(b) submission of enquiries, contact forms or other communications via the Website; and
(c) the use of cookies and similar technologies as described in the Company’s Cookie Policy.

3. Categories of Personal Data Collected

3.1 Information Collected Automatically

When an individual accesses the Website, the Company may automatically collect certain technical and usage information, including but not limited to Internet Protocol (IP) address, browser type and version, device type, operating system, language preferences, referring URLs, date and time of access, pages viewed, navigation paths, and interaction behaviour.

Such information may be collected through server logs, cookies and similar tracking technologies.

This information is processed for the purposes of ensuring the proper functioning and security of the Website, preventing misuse, analysing Website performance (subject to consent where required), and improving user experience.

3.2 Information Provided Voluntarily

Where an individual submits a contact form or otherwise communicates with the Company via the Website, the Company may collect personal data including name, email address, telephone number, organisation name, job title and any other information voluntarily provided.

Such information is processed for the purposes of responding to enquiries, providing requested information, assessing potential business relationships, and communicating regarding the Company’s services.

4. Legal Bases for Processing

The Company processes personal data on one or more of the following lawful bases under UK GDPR:

4.1 Consent

Where required by law, including in relation to analytics cookies, the Company processes personal data on the basis of the individual’s consent pursuant to Article 6(1)(a) UK GDPR. Consent may be withdrawn at any time via the “Cookie Settings” link available on the Website.

4.2 Legitimate Interests

The Company may process personal data where such processing is necessary for the purposes of its legitimate interests pursuant to Article 6(1)(f) UK GDPR, including ensuring the security and integrity of the Website, preventing fraud or misuse, improving Website functionality, and managing business communications, provided that such interests are not overridden by the rights and freedoms of the individual.

4.3 Performance of Contract or Pre-Contractual Steps

Where an individual submits an enquiry relating to potential services, processing may be necessary to take steps at the request of the individual prior to entering into a contract, pursuant to Article 6(1)(b) UK GDPR.

4.4 Compliance with Legal Obligations

The Company may process personal data where required to comply with applicable legal obligations pursuant to Article 6(1)(c) UK GDPR.

5. Cookies and Tracking Technologies

The Website uses cookies and similar technologies to ensure functionality, enhance performance and, subject to consent, collect analytics information.

Analytics services currently used include Google Analytics (Google LLC) and HubSpot, Inc.

Analytics cookies are deployed only following explicit user consent and are governed by the Company’s Cookie Policy, available at:

https://watchers.io/legal/cookie-policy

6. Disclosure of Personal Data

The Company may disclose personal data to third parties in the following circumstances:

(a) to service providers engaged to support Website functionality, hosting, analytics, IT services, and customer relationship management, including Google LLC and HubSpot, Inc., who process personal data under contractual safeguards and only on documented instructions;

(b) to competent public authorities where required by applicable law, regulation, or legal process; and

(c) to other recipients where the individual has provided explicit consent.

The Company does not sell personal data.

7. International Transfers

Certain service providers engaged by the Company may process personal data outside the United Kingdom or European Economic Area.

Where such transfers occur, the Company ensures that appropriate safeguards are implemented in accordance with applicable data protection legislation, including reliance on adequacy decisions, UK-approved International Data Transfer Agreements (IDTA), Standard Contractual Clauses, or other legally recognised transfer mechanisms.

8. Data Retention

The Company retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, regulatory, accounting or reporting requirements.

Contact form data shall generally be retained for the duration necessary to respond to the enquiry and to manage any subsequent business discussions.

Analytics data retention periods are determined by configuration settings within the relevant analytics tools.

Where processing is based on consent, personal data shall be retained until consent is withdrawn, unless another lawful basis applies.

9. Data Security

The Company implements appropriate technical and organisational measures designed to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage.

Such measures are proportionate to the risks presented by the processing and may include access controls, encryption in transit, secure hosting environments, and regular system monitoring.

10. Data Subject Rights

Subject to applicable law, individuals may have the right to:

(a) request access to their personal data;
(b) request rectification of inaccurate or incomplete data;
(c) request erasure of personal data;
(d) request restriction of processing;
(e) object to processing based on legitimate interests;
(f) request data portability, where applicable; and
(g) withdraw consent at any time where processing is based on consent.

Individuals also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.

Requests relating to data protection rights may be submitted to: [email protected].

The Company may request reasonable verification of identity prior to responding to such requests.

11. Children

The Website is intended for business users and is not directed to individuals under the age of eighteen (18). The Company does not knowingly collect personal data from children.

12. Amendments to This Policy

The Company reserves the right to amend this Privacy Policy from time to time in order to reflect changes in applicable law, regulatory guidance, technology or operational practices.

Any revised version shall be published on the Website together with an updated “Last Updated” date.

Continued use of the Website following publication of an updated version constitutes acknowledgement of the revised Policy.