Last month, we boosted opportunities for engagement, which you can get with our social platform at times, with two significant features.

Integrated in-app live streaming, AI bots and many other engaging tools for the content platforms...Learn more about Watchers SaaS product updates!

Live streaming and AI bots: share exciting new features we launched in October

<h2>Live Streaming Tools</h2>Even a month ago, you could use video in our chat only by redirecting video streams from other platforms; now, you can provide a live stream directly into chats, directing RTMP stream through OBS. Their video stream will be transmitted to the chat on your platform. You won’t lose your audience on Twitch, Discord, or Facebook Video because everything they need will be gathered on your platform exclusively.However, redirecting video streams is also possible if you got used to having such events on Kick or Facebook; you can easily embed this video into your in-app chats and gather maximum engagement there.<h2>Easy AI bots integration</h2>Do you have an AI bot, or are you developing one right now? You can add them to your community chats! It’s the best way to keep users busy and engaged and provide all the information they need. You can add any bots you wish via API and activate them at any time.&nbsp;<h2>Small adjustments</h2>There are many more options for a period of a ban: there are seven options now!The user counter works more precisely than ever.If users share their bet with a violent comment, the moderation system hides only the text, but the bet stays in a chat.Nickname block list: You can add words and phrases you would like to restrict users from adding to nicknames. Users will be able to text these words in messages but not in their names.Masking crypto wallet numbers: We used to mask only regular bank accounts and phone numbers, now crypto wallets.

Internal dashboards and gamification: look what we've added with the last release. 

Discover built-in analytics tools in the admin panel for easy access to key metrics like DAU and MAU, and explore the customisable badges feature that allows you to update user achievements instantly. 

In-app analytics and badges are already available 

We continually strive to enhance the experience for clients and end-users. If with chats' UX, everything is obvious, partners’ expertise is crucial as well. Thus, for us, it’s essential to make the back office as convenient as possible, and we are developing it while keeping all potential wishes and needs in mind.&nbsp;Our latest release (22.2.24) includes several tuning enhancements and two key features for partners and their end-users.&nbsp;<h2>Analytics&nbsp;</h2>We’ve added analytic tools to the admin panel. Therefore, our partners no longer need to rely on external services to find all required metrics, including DAU, MAU, messages sent to a chat, and others. All of them are already gathered together and available for exploration and use.<figure class="image"><img style="aspect-ratio:1604/954;" src="https://cdn.eu.watchers.io/b9e30c89-2110-4a8a-bb7c-09b964d7865a.png" width="1604" height="954" alt="retention dashboard"></figure><h2>Badges</h2>Since our last release, you can provide and update users’ badges at any time, and these badges can be different for user groups or even for every user. You just need to form a list of users and name their badges (their titles can be different and may contain any symbols, including emojis), and then upload it to the special section. When it is ready, users get their badges, and believe us, they like it. You can update this list at any time to refresh achievements or change the badges themselves.<figure class="image"><img style="aspect-ratio:2148/1598;" src="https://cdn.eu.watchers.io/eef672d8-c5af-4922-9cb4-b7d756acfe02.png" width="2148" height="1598" alt="in-chat badges and achievements"></figure>﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿&nbsp;

Events, releases, and partnerships we've gotten have this year.

iGB L!VE, MWC in Barcelona, IBS in Amsterdam and Web Summits in Lisbon and Valencia, ML modes for precise moderation, and tools for seamless tech support... See what else Watchers team visited and made last year.

2023: What have we done

<div style="font-size:14px;line-height:1;" id="toc">On this page&nbsp;&nbsp;<a href="#product-updates">Product updates</a>&nbsp;<a href="#new-partners">New partners</a>&nbsp;<a href="#expos">Conferences, expos, and pitches</a>&nbsp;<hr><h2 id="product-updates">Product updates</h2><h3>The developed admin panel for ruling the whole chat service</h3>Everything that partners want to do, they can achieve through the admin panel, from moderation to customisation and localisation. It is helpful because the partner controls the whole system, and everything is based in one place. Also, partners can try different settings on their own side and decide what works better.<h3>AI bot</h3>Everyone will remember 2023 as a year when AI became habitual. We have gotten used to asking about everything, so from the beginning, it was essential for us to use this technology for meaningful conversations that matter. So, we integrated an AI bot to chat. Now, we are continuously developing a bot to make it more thoughtful as a participant in conversations on different topics and a good adviser for users.<h3>ML model for moderation</h3>We’ve created an AI model for moderation that can moderate users’ messages in real-time and keep a healthy and trusted space for any platform and chat, even without actual moderators.<h3>Improved UX</h3>Our big goal is to help grow partners' metrics and boost business, but it's impossible when your end users are unhappy. So, we do everything to improve user experience and make chats developed, convenient, and just nice for use. We are constantly developing the look and feel of chats that make users return there and discuss their favourite things.<h3>Audio communication tools</h3>Audio streaming is an additional feature, but it still should be perfect. So, since this year, we have provided a tool for audio recording, an opportunity for users to set sound while joining, users can add events to the calendar if it's planned and many other things that make the process of providing and joining the stream better.<h3>Tech support</h3>We continually work on seamlessly transferring users' messages about technical issues to your support team. It helps solve users' problems faster and grow their loyalty. They just think that if they have something wrong, your team will fix it immediately.<h2 id="new-partners">New Partners</h2>This year, we've started partnerships with nine companies. Still, it means even more platforms with our integration because there are operators among our partners who provide services for different end products.Since this year, we have been working with many new locations—we've started to expand our geo to several African and LatAm countries, of course, continuing to work with the European Union and CIS.&nbsp;We expanded the areas and domains of platforms we integrated to: we started the partnership with the fantasy game app and an invite-only sports betting exchange platform. Of course, we will move further and develop our product for new domains because qualitative communication is significant for different people with various interests.Of course, we continued to develop our existing partnerships with sports, video and trading platforms and saw significant growth in numbers.&nbsp;<h2 id="expos">Events, conferences, and pitches</h2>Networking is a king, just like content, so we were glad to participate in different events this year, such as <a target="_blank" rel="noopener noreferrer nofollow" href="https://igamingbusiness.com/events/igb-live/">iGB L!VE</a>, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.mwcbarcelona.com/">MWC</a> in Barcelona, <a target="_blank" rel="noopener noreferrer nofollow" href="https://show.ibc.org/">IBC</a> in Amsterdam and <a target="_blank" rel="noopener noreferrer nofollow" href="https://websummit.com/women-in-tech/">Web Summit</a> in Lisbon and Valencia.<figure class="image" style="margin-bottom:1vw;"><img style="aspect-ratio:1000/562;" src="https://cdn.eu.watchers.io/38d6fdfc-20ca-43d8-ac7d-11f743326a3b.png" alt="Yana Barden at SBC Barcelona" width="1000" height="562"><figcaption>Yana Barden at SBC Barcelona</figcaption></figure>Also, it was not just about networking but technological development because some of these events have benefits and give participants new opportunities.&nbsp;Below are more details about three of the most exciting.<h3><a target="_blank" rel="noopener noreferrer" href="https://www.vestbee.com/aim-high-ai-bootcamp-for-female-founders">AI Bootcamp for Female Founders, powered by AWS Startup Loft Accelerator</a></h3>Watchers was among 17 great startups whose co-founders estimate the power of AI and seek solutions and help that artificial intelligence can give. Also, we participated in the first-ever AWS Women's Demo Week in London, where startups from around the globe were gathered.<h3><a target="_blank" rel="noopener noreferrer nofollow" href="https://labs.uk.barclays/what-we-offer/our-programmes/female-founder-accelerator/">Barclays Eagle Labs Female Founder</a></h3>We joined an accelerator that helps female founders' companies grow and become successful across the UK. We were networking, pitching, connecting to investors and potential partners, and presenting our solution on the Female Founder Accelerator Demo Day, which AccelerateHER provided.<h3><a target="_blank" rel="noopener noreferrer nofollow" href="https://sigma.world/">SIGMA</a></h3>The last edition of the SiGMA Europe conference, a significant iGaming event, gathered more than 25 thousand top industry professionals in Malta. We not only attended but also joined the Pitch Startup competition as a finalist.<hr>Next year promises to be even more exciting. The following event we will join is ICE London. See you there!</div>

What have our partners gotten with the last Watchers' release.

A SaaS community platform should provide full customisation and the best support for end-users. Learn more how Watchers meets these clients' needs

Fast and easy customisation, and effective support for chat users

For us, it’s crucial to improve user experience and to help our partners to become love brands. Not everything in this improving process connects not only with the users’ interface but also with the service on the partners’ side.So, in the last Release (11.8.23), we added tools for partners to set chats and their service, customise service on the partner’s side, and try different options for visualisation of chats. We also added an internal system to set support for chat users. We also started providing AI moderation based on ML models.<h3>Customisation tools</h3>The latest Release covers visual customisation. Our partners can now customise chats through the admin panel with the help of Figma. It’s an easy process that any designer can do. Our partners can find the tutorial <a style="background-color:transparent;color:rgb(74, 110, 224);" target="_blank" rel="noopener noreferrer nofollow" href="https://docs.watchers.io/docs/customisation-of-the-service#/">here</a>.Partners can also set constituent elements for chats on their side, allowing them to react to feedback and chat results much faster. For example, it’s possible to show or hide a user counter, chat rules before an entry to the chat, a profile settings button, and other additional elements. Partners can also add new reactions to messages, change a preloader, and upload new animated reactions, so they can easily keep chats up to date.<h3>Support section</h3>The admin panel has a new section, Technical Support Requests.&nbsp;Usually, users don’t like to write letters to a support email. If they go to a support chat, it means they are on the edge, and their experience was crushed. But the first step in facing a tech issue is sharing with other users: “It doesn’t work,” “Is this only my problem?” “Guys, girls, who have the same issue?”To help partners get these early signals and solve issues in the first steps, we added the opportunity for moderators to send messages of this type directly to the support. It’s faster and better than waiting when users are so profoundly disappointed that they decide to go to the support themselves.Fill in the form below to start work with these and other socialisation tools opportunities today!

How the accelerator powered by AWS Startup Loft Accelerator finished.

Watchers’ CEO Yana Barden participated in the final event of the AI Bootcamp for Female Founders and presented our solution among 17 inspiring startups.

AI Sports Assistant: the feature we presented on the final AI Bootcamp for Female Founders

Last Tuesday, Watchers’ CEO Yana Barden participated in the final event of the AI Bootcamp for Female Founders and presented our solution among 17 inspiring startups.In the final demo, we presented our new feature based on AI. If we used AI earlier to provide health space for final users, providing a moderation system based on AI tools, we now create content with the help of this technology. Our AI Sports Assistant is a marvellous source of knowledge for all sports fans. These tools can be added to our integrated chats and be a useful interlocutor for all users. They can conveniently get checked clear information about athletes, teams, and sports in general and always have this assistant for smart and immersed conversations.We are in the first steps of developing the tool, but we know it can be a crucial and killer feature for our partners and get levelled up for the platforms.

We integrated an AI-powered communication tool —ChatGPT bot. Why is it so essential for our partners? 

AI Bot in your integrated comminuty chat can become an eternal interlocutors for users. Such an easy way to grow engagement and time spent on the platform

How to improve your users' experience with conversations that matter

As you know, at social b2b SaaS Watchers, our mission is to create vibrant communities within various platforms—whether you’re engrossed in a video, trying your luck in iGaming, or making decisions in stock trading.Today, we take another step in that direction by adding an AI-powered communication tool—ChatGPT. As a platform owner, you can personalise the ChatGPT bot with your chosen name, adding a human touch to the AI and creating a more engaging environment for your users.<h2>Why is this beneficial to your&nbsp;company?</h2>✅ Enhanced Engagement: The advanced AI model can handle complex conversation paths, keeping users engaged and involved. It’s like having a full-time moderator, sparking interesting conversations, and driving engagement around the clock.✅ 24/7 Support: ChatGPT is available 24/7, ensuring your users always have a resource to turn to for support or to answer their queries, thereby improving user satisfaction.✅ Scalability: No matter how rapidly your community grows, the AI can handle millions of conversations simultaneously. As your business scales, so too does the support.And how will it benefit your end users?🎯 Real-time Interaction: Users will appreciate the immediate responses to their queries and comments, making their experience more interactive and fun.🎯 Better Communication: ChatGPT can foster more productive and engaging conversations, enhancing users’ sense of community.🎯 Accessible Knowledge: ChatGPT is well-equipped to provide useful and accurate responses, which can also be informed by specific data from our clients' side.&nbsp;

Blog with tag: new feature