Watchers integró el chat comunitario en la plataforma de BetBoom en Brasil. La comunidad aumentó significativamente la interacción y la conexión de los usuarios con la plataforma, así como el número de transacciones gracias al widget de compartir ganancias.

Chats comunitarios integrados para atraer a los usuarios dentro de la aplicación y aumentar los ingresos y la retención. La solución de Watchers permite alojar transmisiones en vivo dentro de la aplicación y proporcionar el espacio más atractivo para las audiencias.

Caso BetBoom: Chat de la comunidad con transmisión en vivo integrada

Betboom is a casino and sports betting platform. Watchers chats are integrated into the casino part with a general community chat that allows users to gather together, discuss their experience, share information about their wins through a special widget, and watch live streaming directly on the platform.The website and app are available in Portuguese.Maya Nosak, CPO:<blockquote>“We are genuinely excited to have this opportunity to collaborate and elevate our product together. We truly believe that the distinctive features of your solution, such as live chat, message reactions, event sharing, copy-widget and more, offer our clients a unique chance to feel part of a real community, express their emotions, and enrich their overall experience on our platform.&nbsp;We look forward to developing a long-term partnership that delivers a seamless, community-driven experience for our users.”</blockquote><h2>What we have provided</h2><ul><li>A customised community chat available on the platform. Users see the chat before the authorisation, after logging in they can communicate via text, threads, stickers, and emojis.</li><li>Implemented advanced moderation tools designed to foster a positive environment for user interactions. The AI moderation system effectively supports conversations in Portuguese, boasting a precision score of 94-96%. This ensures a safe and secure space for all participants, allowing them to engage freely and confidently in discussions.</li><li>Event-sharing widgets that allow users to share information about their winnings in two clicks. Other users can join the same game by clicking a widget. The widget has been helping the platform increase the retention level because of leading users into a game.</li></ul>All functionality available on both desktop and mobile.<figure class="image"><img style="aspect-ratio:1500/793;" src="https://cdn.eu.watchers.io/dcae60c2-0ca4-4812-85dc-8c300a7276ce.jpeg" alt="Integrated community chat for players in Portuguese" width="1500" height="793"></figure><h2>User journey</h2><ul><li>Users of the platform see the chat before the authorisation: they can open it for a readonly mode. There are three entry points to a chat. When you users try to join the conversation, they are sent to the authorisation page. When authorised, they need to create a nickname, choose an avatar, and they can participate in the communication.</li><li>They can report other users' messages, reply to them in threads, and react to messages. Messages marked with time of sending, and reading mark. Users also can send animated stickers in a chat to support liveliness and emotional level, send anonymous animated emojis</li><li>If users have won, they can share the info about the amount of money they won and the title of the game where they won, through the special widget. Other users can click it and open the initial game to try their luck.</li><li>When the live streaming is going on, users can see the video right inside the chat and comment on it.</li></ul>A community chat helps users stay engaged and connected with the platform before and after the games, and a event sharing widget allows the platform to cross-promote the games in a user-driver manner with no additional resources involved.<h2>Get in touch</h2>Please <a target="_blank" rel="noopener noreferrer nofollow" href="https://calendly.com/watchers-platform/social-tools-for-your">get in touch with us </a>if you'd like to integrate community chats with your website or app. We'll be happy to help you find the best solution.

¿Cómo han aumentado los chats comunitarios en eventos deportivos el compromiso y la retención en las plataformas de VirtualSoft en América Latina?

Case Watchers y VirtualSoft: Chats comunitarios para atraer a los usuarios durante eventos deportivos

Watchers integrated event community chats to Ecuabet and DoradoBet, located in Latin America, and enhanced user engagement and activity on the platform significantly, as well as the number of transactions due to the copy-widget.VirtualSoft is a leading technology and services provider in Latin America, specialising in the gambling industry with a presence in 14 countries and more than 5 brands. Watchers chats are integrated into two of them: Doradobet and Ecuabet. The platforms are available in English and Spanish.They are dedicated to developing platforms for sports betting and online casino games.<h2>What we have provided for VirtualSoft</h2><ul><li>Customised community chats for all sports events available on the platforms. Users see the chats after the authorisation and can communicate via text, threads, stickers, and emojis. Community chats are open simultaneously for as many events as available on the platform.</li><li>Delivered tools for moderation, which provide a healthy space for users' conversations. AI moderation works for both Spanish and English with a 96% precision score, and provides a secure space for all users. Copy-widget allows users to share their bets in a chat in two clicks and repeat the bets after each other. The widget has been helping the platform increase the number of transactions significantly.</li><li>Engagement and marketing widgets to grow engagement and create cross-promo campaigns: polls and pop-ups.</li></ul>All functionality available on both desktop and mobile.&nbsp;<figure class="image"><img style="aspect-ratio:1500/642;" src="https://cdn.eu.watchers.io/b52e3497-31ae-445a-b5e9-ec1fe7d0018e.jpeg" width="1500" height="642"></figure><h2>User journey</h2><ul><li>Users of the platform, when authorised, open any event on the client’s platform and see the chat button. They create a nickname for the chat and choose an avatar, then start sending messages and participate in conversations.</li><li>After placing a bet on the main platform, users click the share in-chat button and send information about the choice via a specific widget; the widget doesn't display any financial details. Other users can click the copy button, and the choice will be at once added to their coupon. This allows users not just discuss their predictions in a chat but exchange decisions they made and share their strategies easily.</li><li>Users can switch between different events and communicate in as many chats as they wish.</li><li>They can report other users' messages, reply to them in threads, and react to messages. Messages marked with time of sending, and reading mark. Users also can send animated emojis and stickers in a chat to support liveliness and emotional level.</li></ul>Chats help keep users engaged during the games and matches and build connections between the platform and audience.<h2>Get in touch</h2>Please <a target="_blank" rel="noopener noreferrer" href="https://calendly.com/watchers-platform/social-tools-for-your?month=2025-08">get in touch with us</a> if you'd like to integrate community chats with your website or app. We'll be happy to help you find the best solution.

Actualizamos la aplicación del FC con chats comunitarios y otras herramientas atractivas para los aficionados, lo que aumentó la retención, la lealtad de los fans y las ventas directas de membresías, entradas y mercancía.

Chats comunitarios para conectar con los aficionados del club

<h2>What we have provided</h2><ul><li>Integrated customised community chats within the football club’s app, allowing fans to cheer, discuss the season, players, and news directly in the app — without the need for messengers or additional social media.</li><li>Audio live streaming tools to host live conversations and discussions about matches, results, and tournaments.</li><li>Added engagement widgets such as polls and quizzes to encourage more active interaction with users.</li><li>Enabled marketing offers to promote ticket sales and merchandise.</li><li>Introduced badges for users with club memberships.</li><li>Added branded stickers and the ability to share pictures.</li><li>Comprehensive moderation system, including block lists, in-chat tools for users (block/report), AI moderation, and manual options in the back office.</li><li>Regular semantic analysis of fans' messages to help the clients find the opportunity to grow, improve the app, and work precisely with direct user insights.&nbsp;</li></ul><h2>User journey</h2><ul><li>Hosts can start live streams and communicate with their audience via chat. All necessary tools, including moderation features and the ability to launch polls, are available directly in the chat, so streamers don’t need external platforms or links.</li><li>Fans can access the Fan Chat section in the menu and tab bar, where they find: a lobby chat for discussing club news and ongoing matches, themed chats on specific topics, dedicated chats for particular fixtures.</li><li>When a live stream is scheduled, fans can add it to their calendars. The chat and stream open at the set time, with a countdown visible beforehand.</li><li>Users can engage with one another and with the host: asking questions, sharing emotions, replying to messages, starting threads, sending stickers, and posting animated emojis. Reactions and replies are supported.</li></ul><h3>Chats help keep users engaged during the whole season, help to grow revenue, and gather fans from the spread social media accounts to the leading club's communication channel.</h3><figure class="image"><img style="aspect-ratio:1205/833;" src="https://cdn.eu.watchers.io/ad39119b-82ff-430d-b03f-bfeaf0ed2db4.png" width="1205" height="833" alt="community chat for football fans on the FC app"></figure><h2>Get in touch</h2><p class="MsoNormal" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-width:0px;box-sizing:border-box;color:rgb(0, 0, 0);font-family:Inter;font-size:0.9375vw;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:1.35417vw;margin:0px 0px 1.30208vw;orphans:2;outline:0px;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;"><span style="-webkit-tap-highlight-color:transparent;border:1pt none windowtext;box-sizing:border-box;font-style:inherit;font-weight:inherit;line-height:16.1px;margin:0px;outline:0px;padding:0cm;vertical-align:baseline;" lang="EN-GB" dir="ltr">Please <a style="-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;color:rgb(87, 89, 255);font-family:Inter;font-size:0.9375vw;font-style:inherit;font-weight:400;line-height:1.35417vw;margin:0px;outline:0px;overflow-wrap:break-word;padding:0px;text-decoration:none;transition:color 0.4s;vertical-align:baseline;" target="_blank" rel="noopener noreferrer" href="https://calendly.com/watchers-platform/social-tools-for-your?month=2025-08"><span style="-webkit-tap-highlight-color:transparent;border:1pt none windowtext;box-sizing:border-box;font-style:inherit;font-weight:inherit;line-height:16.1px;margin:0px;outline:0px;padding:0cm;vertical-align:baseline;" lang="EN-GB" dir="ltr">get in touch with us</a><span style="-webkit-tap-highlight-color:transparent;border:1pt none windowtext;box-sizing:border-box;font-style:inherit;font-weight:inherit;line-height:16.1px;margin:0px;outline:0px;padding:0cm;vertical-align:baseline;" lang="EN-GB" dir="ltr"> if you'd like to integrate community chats with your website or app. We'll be happy to help you find the best solution.

Los chats de la comunidad están integrados con la plataforma de transmisión en vivo islandesa y ayudan a dirigir una comunicación atractiva entre los anfitriones y sus audiencias.

Livey: Chats para transmisión en vivo de pago por visión

<a target="_blank" rel="noopener noreferrer" href="https://watch.livey.events/">Livey</a> is a pay-per-view live streaming platform for content creators. Creators can host live streaming events through Livey and monetise their content. The audience watches content also on the Livey platform: so you can find there both the back office for creators and a catalogue of videos for viewers.&nbsp;The platform is based in Iceland, available in Icelandic and English.<figure class="image"><img style="aspect-ratio:1500/1115;" src="https://cdn.eu.watchers.io/7cf2986f-6b6b-45ce-9902-dae435abf9b0.jpeg" width="1500" height="1115"></figure><h2>What we have provided for Livey</h2><ul><li>Placed customised community chats to allow hosts and streamers to communicate with their viewers. The functionality is available on the web. Users can communicate via text, animated emoji, threads, and stickers. Chats are available only for participants of events: hosts have the admin rights (can moderate messages, pin important ones, publish polls), guests communicate as regular users.</li><li>Delivered tools for moderation, which provide a healthy space for users' conversations.</li><li>The tool for automatic translation is provided, allowing users who don’t speak the main language of the discussion to translate all messages in chats to their desired language.&nbsp;</li></ul><h2>User journey on Livey</h2><ul><li>Hosts start the stream and can communicate in a chat with their guests. All needed instruments are available right in a chat, including moderation tools for manual management and the opportunity to publish polls. So streamers don’t need to use any external platforms or links.</li><li>Users click the chat button and can engage with each other and with the host, ask streamers questions and share their emotions about the stream. They can reply to each other’s messages, start threads, and send stickers.</li></ul>Chats help keep users engaged during broadcasting and build connections between hosts and viewers.<h2>Get in touch</h2><p class="MsoNormal" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-width:0px;box-sizing:border-box;color:rgb(0, 0, 0);font-family:Inter;font-size:0.9375vw;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:1.35417vw;margin:0px 0px 1.30208vw;orphans:2;outline:0px;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;"><span style="-webkit-tap-highlight-color:transparent;border:1pt none windowtext;box-sizing:border-box;font-style:inherit;font-weight:inherit;line-height:16.1px;margin:0px;outline:0px;padding:0cm;vertical-align:baseline;" lang="EN-GB" dir="ltr">Please <a style="-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;color:rgb(87, 89, 255);font-family:Inter;font-size:0.9375vw;font-style:inherit;font-weight:400;line-height:1.35417vw;margin:0px;outline:0px;overflow-wrap:break-word;padding:0px;text-decoration:none;transition:color 0.4s;vertical-align:baseline;" target="_blank" rel="noopener noreferrer" href="https://calendly.com/watchers-platform/social-tools-for-your?month=2025-08"><span style="-webkit-tap-highlight-color:transparent;border:1pt none windowtext;box-sizing:border-box;font-style:inherit;font-weight:inherit;line-height:16.1px;margin:0px;outline:0px;padding:0cm;vertical-align:baseline;" lang="EN-GB" dir="ltr">get in touch with us</a><span style="-webkit-tap-highlight-color:transparent;border:1pt none windowtext;box-sizing:border-box;font-style:inherit;font-weight:inherit;line-height:16.1px;margin:0px;outline:0px;padding:0cm;vertical-align:baseline;" lang="EN-GB" dir="ltr"> if you'd like to integrate community chats with your website or app. We'll be happy to help you find the best solution.

Freedom es una plataforma cripto comunitaria todo en uno donde los usuarios pueden conectarse, jugar, comunicarse, crear comunidades y obtener tokens al completar diversas misiones y tareas divertidas, así como crear sus propias comunidades y misiones.

Descubra cómo la aplicación de juegos en Tailandia mejora la participación y retención de los usuarios a través de una solución de chat comunitario para espectadores.

Aplicación Freedom World: chats comunitarios para la aplicación de entretenimiento, impulsados por Bitazza

<span style="font-style:normal;font-variant-alternates:normal;font-variant-caps:normal;font-variant-east-asian:normal;font-variant-emoji:normal;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-position:normal;font-weight:400;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">The app is available in Thai and English.<h3><span style="font-style:normal;font-variant-alternates:normal;font-variant-caps:normal;font-variant-east-asian:normal;font-variant-emoji:normal;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-position:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">What we have provided for Freedom</h3><ul><li><span style="font-style:normal;font-variant-alternates:normal;font-variant-caps:normal;font-variant-east-asian:normal;font-variant-emoji:normal;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-position:normal;font-weight:400;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Placed customised community chats: a chat lobby and several chats for different games. The functionality is available on both mobile apps (Android and iOS). Users can communicate via text, animated emoji, threads, and stickers. They see chats only if they are authorised.</li><li><span style="font-style:normal;font-variant-alternates:normal;font-variant-caps:normal;font-variant-east-asian:normal;font-variant-emoji:normal;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-position:normal;font-weight:400;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Delivered a four-layer moderation, including AI, blocking lists in Thai, the tools for moderation by real people, and user moderation, the scope of which provides a healthy space for users' conversations.&nbsp;</li><li><span style="font-style:normal;font-variant-alternates:normal;font-variant-caps:normal;font-variant-east-asian:normal;font-variant-emoji:normal;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-position:normal;font-weight:400;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">The tool for automatic translation is provided, allowing users who don’t speak Thai to translate all messages in chats to their desired language.&nbsp;</li><li><span style="font-style:normal;font-variant-alternates:normal;font-variant-caps:normal;font-variant-east-asian:normal;font-variant-emoji:normal;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-position:normal;font-weight:400;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Provided tools for achievements and badge assignments (including API for seamless assignment).</li><li><span style="font-style:normal;font-variant-alternates:normal;font-variant-caps:normal;font-variant-east-asian:normal;font-variant-emoji:normal;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-position:normal;font-weight:400;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">The client uses brand avatars and stickers in chats.</li></ul><h3><span style="font-style:normal;font-variant-alternates:normal;font-variant-caps:normal;font-variant-east-asian:normal;font-variant-emoji:normal;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-position:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">User journey on Freedom</h3><ul><li><span style="font-style:normal;font-variant-alternates:normal;font-variant-caps:normal;font-variant-east-asian:normal;font-variant-emoji:normal;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-position:normal;font-weight:400;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Authorised users click the chat button on the home page to join a chat or a similar button on the game pages. After clicking it, they open a chat.</li><li><span style="font-style:normal;font-variant-alternates:normal;font-variant-caps:normal;font-variant-east-asian:normal;font-variant-emoji:normal;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-position:normal;font-weight:400;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Users have the same avatars and nicknames that they use on the main platform profile.&nbsp;</li><li><span style="font-style:normal;font-variant-alternates:normal;font-variant-caps:normal;font-variant-east-asian:normal;font-variant-emoji:normal;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-position:normal;font-weight:400;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">They can communicate, reply and react to each other’s messages, start threads, and send pictures.</li><li><span style="font-style:normal;font-variant-alternates:normal;font-variant-caps:normal;font-variant-east-asian:normal;font-variant-emoji:normal;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-position:normal;font-weight:400;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Chats help keep users engaged in games and missions and build communities within the Freedom app.&nbsp;</li></ul> &nbsp;

Learn how one of the leading online gaming platforms boosted user engagement and retention with a Watchers community chat solution featuring interactive widgets, AI-powered moderation, and seamless integration.

Community chat for gaming platform — Jackpot City Integration

In December 2024, we successfully implemented our chat solution for Jackpot City, a global online casino platform offering a diverse range of games. The client opted for a general public chat that is directly linked to the gaming experience, allowing users to access and participate in the chat while playing any game available on the platform.The integration included a diverse set of interactive widgets such as polls, quizzes, and marketing offers, which Jackpot City uses to promote various activities and events on the platform. To boost engagement and retention, the client leverages our tools to award badges for specific user behaviours and trigger pop-ups to encourage participation in game streaks and other challenges. Our engagement tools are flexible and powerful, enabling Jackpot City to build an impressive, on-platform system that keeps users involved and coming back.<blockquote><span style="color:rgb(33,33,33);font-family:-apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, sans-serif;font-size:16px;"><span style="-webkit-text-stroke-width:0px;caret-color:rgb(33, 33, 33);display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;orphans:auto;text-align:start;text-decoration:none;text-indent:0px;text-transform:none;white-space:pre-line;widows:auto;word-spacing:0px;">“The integration of community chat aligns with our broader strategic goals of enhancing user experience and fostering engagement. It represents a thoughtful step toward creating a more interactive and connected environment for our customers. Our experience with Watchers has met our expectations. It has also allowed us to make changes that align with our brand dynamically and to understand better and respond to consumer-facing issues. The Watchers team has been excellent at responding to issues and delivering solutions for our team in record time.”&nbsp;<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.f6s.com/software/watchers-social-solution?deal=50%25-discount-on-watchers#reviews">Alex Johnson, Jackpot City</a></blockquote>The Watchers solution was integrated via WebView, ensuring a fast and seamless implementation process.Our AI-powered moderation system also plays a crucial role, providing real-time protection by hiding or flagging negative or spam messages within milliseconds, creating a safe and welcoming communication space that preserves the positive experience for all users.The chat was fully customised to match the Jackpot City brand identity, including colours, fonts, avatars, and branded stickers.Additionally, Jackpot City actively tracks all chat interactions to gather valuable insights into user behaviour, helping them fine-tune their engagement strategies and make data-driven decisions.Together, these features create a rich, interactive, and secure environment that significantly enhances the user experience, transforming it into a social and interactive one. We are going to develop a partnership with the Jackpot City brand to help them further grow user engagement and retention.<figure class="image"><img style="aspect-ratio:1500/799;" src="https://cdn.eu.watchers.io/53b6c18c-f526-4598-9817-7f2f7399d3e9.jpeg" width="1500" height="799" alt="online community chats for gaming"><figcaption>Community chat can be opened from any game page</figcaption></figure>

Aprende a construir comunidades dentro de la aplicación que aumenten la participación, la retención y la lealtad a través de chat, moderación y funciones impulsadas por los usuarios.

Crea tu propia aplicación comunitaria con nuestra guía paso a paso. Aprende qué son las comunidades dentro de la aplicación, las características clave y las herramientas para aumentar la participación y la retención.

Comunidad en la aplicación: Cómo construir y gestionar una dentro de tu aplicación

Desde la Copa Mundial de la FIFA™ de 1994 hasta 2026, observe cómo la percepción del llamado fútbol europeo cambió junto con una cultura deportiva norteamericana más amplia, y cómo ahora está moldeada por los medios digitales y las comunidades de aficionados.

Desde la Copa Mundial de 1994 hasta la Copa Mundial de 2026, observe cómo el fútbol en los EE. UU. cambió junto a una cultura futbolística norteamericana más amplia, moldeada por los medios digitales y las comunidades de aficionados.

Copa Mundial 2026 vs. 1994: Cómo cambió el fútbol en Norteamérica

Nuestros clientes podían utilizar nuestros asistentes de IA solo como parte del paquete de chat. Ahora, si está listo para tener un Asistente Deportivo de IA pero no para crear una comunidad interna, no hay problema: puede integrarlo por separado.

Asistente deportivo con IA para medios, radiodifusión, deportes de fantasía y ligas. Ofrece estadísticas en vivo, resultados, clasificaciones y curiosidades sin que los usuarios tengan que abandonar tu plataforma.

Asistente deportivo con IA para plataformas deportivas, medios y aplicaciones de fantasía | Watchers

AI sports assistants can provide any sports-related information to users: stats about tournaments, athletes, or teams, any trivia or results. So, your users who are always sick of such information during games, will be able to get this known right on your broadcasting, media, fantasy games, or any other sports platform. ​The <a target="_blank" rel="noopener noreferrer nofollow" href="https://yougov.com/en-us/articles/50762-how-age-and-fan-preferences-shape-sports-media-consumption">YouGov research</a> of sports fans' habits shows that most of them seek statistics while watching games. It can be real-time stats, league or tournament standings, historical stats, and contextualised season stats. All of these occupy the top 5 besides the live interview of the athletes. Fewer viewers prefer to explore predictions or avoid any kind of info.If you integrate <a target="_blank" rel="noopener noreferrer" href="https://watchers.io/community-chats">Watchers chats</a>, an AI Sports Assistant can be just activated in it, and users will be able to communicate with it publicly or privately. If you integrate it as a standalone product, users will apply for an AI assistant by clicking the bubble or button, and communicate with it with no other people around. For both cases, the whole feature is customisable and can be managed through the admin panel.Besides solving the problem with users leaving your platform, and growing <a target="_blank" rel="noopener noreferrer" href="https://watchers.io/post/user-retention">customer retention</a>, this makes your platform more innovative and more attractive for users. The audience <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.dstny.com/blog/app-fatigue">is tired </a>from gathering various platforms and services, all to perform just one task or meet just one need.AI Sports Assistant, as well as community chats, allows people to have everything that they need right here right now, with the high level of discoverability and convenient UX.*<a target="_blank" rel="noopener noreferrer" href="https://watchers.io/ai-sports-assistant">Learn more about an AI sports assistant and book a demo to try</a> &nbsp;

Es un año de fútbol y un verano de fútbol, una época de nuevas tendencias. ¿Cómo influyen mutuamente las zonas de aficionados presenciales y las experiencias digitales, y cómo ayudan a que las comunidades de fans respiren fútbol literalmente?

Las zonas de aficionados de la Copa Mundial 2026 demuestran por qué los seguidores del fútbol necesitan lugares donde reaccionar, hablar y seguir el torneo juntos. Las plataformas deportivas pueden trasladar ese comportamiento a sus propias comunidades dentro de la aplicación.

Zonas de aficionados de la Copa Mundial 2026 y el auge de las comunidades de fútbol en línea

Hemos lanzado una nueva función para los clientes: los clubes de fans, que les permite aumentar la retención y la lealtad de los usuarios, y que son especialmente relevantes durante grandes eventos, como, por ejemplo, la Copa Mundial de la FIFA 2026™.

Aumenta la retención de usuarios y la participación de la comunidad con los Clubes de Fans. Permite que los usuarios demuestren su lealtad, se unan a chats dedicados y conecten con otros seguidores durante eventos como la Copa Mundial 2026 y más allá.

Función de Clubes de Fans: Impulsa la lealtad de los usuarios y la participación de la comunidad

We've released a new feature for our clients: fan clubs, created to increase user retention, loyalty, and add more engaging in-chat community experiences. The feature is especially useful during major sporting tournaments such as the <a target="_blank" rel="noopener noreferrer" href="https://watchers.io/post/world-cup-2026-format">FIFA World Cup™ 2026,</a> continental championships, leagues, and other large-scale competitions that inspire strong fan engagement. But you can use it not just for sports.The idea is simple. When users cheer for a team, they want to express this dedication and stand out within the community. Once created, fan clubs allow users to choose the one they support. Once selected, the club's icon or badge appears next to the user's avatar in <a target="_blank" rel="noopener noreferrer" href="https://watchers.io/community-chats">community chats</a>, making their support visible to all. It is also possible to make fan Clubs include dedicated chats in addition to the main community chat. This allows users to decide whether they want to participate in discussions with all users of the platform or connect just with mate supporters who share the passion with the same club.<figure class="image"><img style="aspect-ratio:1500/846;" src="https://cdn.eu.watchers.io/bb09c02d-c7b4-4c76-bec1-660aa0d08688.jpeg" alt="Engagement feature in a community chat" width="1500" height="846"></figure><h2>Fan Clubs Increase Engagement</h2>The feature adds a sense of identity and belonging to the community at the same time. By allowing users to publicly display their support, platforms can create stronger emotional connections and encourage more active participation. In short, grow brand loyalty and user retention.Some common use cases include:* Supporting national teams during international tournaments such as the World Cup 2026.* Creating fan groups for football clubs, esports teams, or sports leagues.* Allowing players to choose factions, races, guilds, or teams in gaming communities.* Organising communities around content creators, streamers, influencers, or entertainment brands.* Creating interest-based groups within general-purpose community platforms.<h2>Flexible Configuration for Different Community Types</h2>While Fan Clubs are obviously fit for sports-related platforms, they can be used for platforms in various industries and community formats. A community chat linked to one specific video game can definitely give the basis for various club creations if people play on different sides. The same is relevant for hobbies, countries of origin, cities of living, or reputable artists.The exact implementation depends on the platform’s content, audience interests, and engagement goals, giving the flexibility to create experiences that resonate with a specific type of user.Fan Clubs are now available and can be set up to match the objectives of your community. Check them out!***<a target="_blank" rel="noopener noreferrer" href="https://chatadmin.watchers.io/login">Try community chats and other functionality, including fan clubs, for free.</a>

Historia de la afición, tifos, cánticos y otra información que querías (y no querías) saber sobre los seguidores de la UEFA Champions League®.

Antes de la final de la UEFA Champions League entre el PSG y el Arsenal, explora las aficiones de estos dos clubes legendarios y tan diferentes.

Arsenal vs. PSG: Los aficionados al fútbol como parte de la final

Five or even two years ago, such a final was difficult to imagine. Arsenal was a Champions League underdog—a club typically eliminated in the round of 16 or quarterfinals. PSG was the same. Kylian Mbappe’s dream of the Champions League final seemed more like a dream than a goal. Ironically, PSG won the Ligue 1 last year without the superstars they were associated with. Last year's win was a surprise: for Paris, PSG fans, and the new PSG forward from Georgia, Khvicha Kvaratskhelia, who had to replace Mbappe in the club, but in the end, replaced him in Kyky’s dream.This year, the final is not between Champions League underdogs but between the defending champion and the Premier League winner. If Arsenal has begun achieving their long-term goals this season, why would they stopWe are here not to discuss football analytics but fan engagement analytics. Let’s explore the long history of Arsenal’s fans and a shorter but intense history of the Paris Saint-Germain fandom. The final between these two clubs is not just a match between eleven players and coaches but a rivalry among hundreds of millions of supporters worldwide.<h2>PSG</h2>Ici, c’est Paris !Some British journalists <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.thenewworld.co.uk/brexit-news-emma-luck-extreme-fance-french-football-team-paris-st-germain-71702/">describe</a> French Ligue 1 games in Paris as more interesting for the fans and their shows, since Ligue 1 is not very competitive and PSG is almost the only leader. But today’s intensity in the PSG fandom is much less than it was 10 or 40 years ago.PSG doesn't have a strong rivalry with any other French team; sometimes it is Olympique de Marseille, but it is not on the same level. OM rarely, if ever, join the Champions League. But inside the PSG fandom, there was competition. Or there used to be (many still doubt that the rivalry between leftists and right-wingers can disappear completely).<figure class="media"><div data-oembed-url="https://youtube.com/shorts/-0ZujdhUCg0?si=BBOZGdBs6kvZr90B"><div style="position: relative; padding-bottom: 100%; height: 0; padding-bottom: 56.2493%;"><iframe src="https://www.youtube.com/embed/-0ZujdhUCg0" style="position: absolute; width: 100%; height: 100%; top: 0; left: 0;" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen=""></iframe></div></div></figure>Anyone familiar with French football knows PSG had two groups of ultras. The first, Kop de Boulogne, or the Boulogne Boys, as the British call them, formed early, almost right after the club was created. In 1976, cheaper tickets and a rough new atmosphere at Parc des Princes helped Kop de Boulogne boost game attendance. They quickly became akin to new team members and a key part of the PSG experience. But soon they grew more aggressive and violent. While they initially increased attendance, fifteen years later, fewer people came to avoid trouble.At the beginning of the 90s, everyone realised KoB were not just ultras but far-right. PSG needed another wing and got Supras Auteuil, thanks to Canal+, the popular French media that owned part of the club. Supporters who wanted to avoid danger got another section—the Auteuil Stand. While KoB were radical right, Supras Auteuil were liberal and represented the left wing. It was a simple solution that worked, but not for long. Their coexistence led to more violence, and by the early 2000s, Parc des Princes became truly dangerous. So the club officially disbanded both groups.<figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=mJuBMBpFTXI"><div style="position: relative; padding-bottom: 100%; height: 0; padding-bottom: 56.2493%;"><iframe src="https://www.youtube.com/embed/mJuBMBpFTXI" style="position: absolute; width: 100%; height: 100%; top: 0; left: 0;" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen=""></iframe></div></div></figure>After several serious events in 2016, Collectif Ultras Paris, CUP, was born. They became an association with strict rules and memberships. This did not kill the stadium atmosphere but improved it. According to sources close to PSG, the association still includes many different groups; it is not homogeneous but very influential and actively involved in the club’s life.<h3>Fan songs</h3><ul><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://youtu.be/oViapnBhzMQ?si=lLJAj8RQD1FjrFmY">“Ô Ville Lumière,” set to the tune of "Flower of Scotland. This chant was created by the former KoB ultra group, Boulogne Boys.</a></li><li>“<a target="_blank" rel="noopener noreferrer nofollow" href="https://youtu.be/0N1cGNH2Nkg?si=n-E0GZCQ7SHz8HHN">Ici, c'est Paris</a>”—by the way, the "Ici, c'est Paris" slogan was created by a former member of the ultra group Supras Auteuil. The club tried to buy rights to it, but then fans and officials decided to use it together without restrictions.</li><li>"<a target="_blank" rel="noopener noreferrer nofollow" href="https://youtu.be/_brp9kp79_4?si=b-of77rtVgCnSaT1&amp;t=46">Allez Paris</a>!", recorded by Belgian actress and singer Annie Cordy in 1971, the godmother of the team</li><li>"<a target="_blank" rel="noopener noreferrer nofollow" href="https://youtu.be/YgnVS13KtcQ?si=vIxCCa9xW8Ssdn9a">Allez Paris Saint-Germain</a>!" by Les Parisiens, 1977</li><li>"Who Said I Would" <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.youtube.com/watch?v=cwBb2FhxdGs&amp;list=RDcwBb2FhxdGs&amp;start_radio=1">by English musician Phil Collins</a></li></ul><h3>The best PSG tifo</h3>They are good at it. It was hard to pick one. With the love and respect for <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.lefigaro.fr/sports/football/ligue-des-champions/psg-ac-milan-le-magnifique-hommage-a-jean-paul-belmondo-avant-le-match-20231025">the tifo with Belmondo</a> that appeared before the game against Milan, we chose a Star Wars-themed one ahead of PSG's quarter-final match against Barcelona at the Parc des Princes in 2024.The Star Wars music played in the stadium, and a tifo of Darth Vader donning a Barça scarf at the Boulogne stand, along with a message below it that read, "Fight the enemy, you must." Then, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.instagram.com/p/C5l5MzwslDz/?img_index=brfootball&amp;hl=it">a tifo of Yoda, holding a red and blue lightsaber,</a> appeared at the Auteuil stand. Underneath it was the following banner: "Win! For us, you must.”<figure class="media"><div data-oembed-url="https://youtu.be/IikXml-lXf4?si=Hq-B3CFYHfGrKITc"><div style="position: relative; padding-bottom: 100%; height: 0; padding-bottom: 56.2493%;"><iframe src="https://www.youtube.com/embed/IikXml-lXf4" style="position: absolute; width: 100%; height: 100%; top: 0; left: 0;" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen=""></iframe></div></div></figure>The art didn’t help. Barcelona beat PSG 3:2 and advanced to the semi-final. But this year, with PSG being the champion of the UEFA CL and Barcelona absent, the Star Wars tifo looks like a great achievement.<h3>PSG fan community's digital spaces</h3><ul><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://psgtalk.com/2016/10/psgs-ultras-an-animated-timeline/">PSG talk and other community podcasts</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.tiktok.com/@psg">PSG fans on TikTok</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://disboard.org/ru/servers/tag">PSG fans on Discord</a></li></ul><h2>Arsenal</h2>C'mon you gunners!The Arsenal team was created in 1886, so the fandom of Londoners has a longer journey. There are four highest-league teams in London, but Arsenal's main rival is Tottenham Hotspur; it’s a north derby. The next London rivalry is with Chelsea, and they have a major derby.Arsenal fans have always been critical, so Herbert Chapman created the term boo-boys for those who vocalised their constant dissatisfaction during games. Since the 1980s, Arsenal fans have been called Gooners, derived from the team's nickname, the "Gunners" (from the logo). Their slogan sounds like C’mon your Gunners today.<figure class="media"><div data-oembed-url="https://youtu.be/2ovXbi3YMQk?si=zPDDYSncY7IEf-1C&amp;t=126"><div style="position: relative; padding-bottom: 100%; height: 0; padding-bottom: 56.2493%;"><iframe src="https://www.youtube.com/embed/2ovXbi3YMQk" style="position: absolute; width: 100%; height: 100%; top: 0; left: 0;" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen=""></iframe></div></div></figure><a target="_blank" rel="noopener noreferrer nofollow" href="https://disboard.org/ru/servers/tag&lt;/a&gt;
 &lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;
 Arsenal
&lt;/h2&gt;
&lt;p&gt;
 &lt;i&gt;C'mon, you, Gunners!&lt;/i&gt;
&lt;/p&gt;
&lt;p&gt;
 The Arsenal team was created in 1886, so the fandom of Londoners has a longer journey. There are four highest-league teams in London, but Arsenal's main rival is Tottenham Hotspur; it’s a north derby. The next London rivalry is with Chelsea, and they have a major derby.
&lt;/p&gt;
&lt;p&gt;
 Arsenal fans have always been critical, so Herbert Chapman created the term boo-boys for those who vocalised their dissatisfaction during games.
&lt;/p&gt;
&lt;p&gt;
 Since the 1980s, Arsenal fans have been called Gooners, derived from the team's nickname, the " gunners"="" (from="" the="" logo).="" their="" slogan="" sounds="" like="" <strong="">Since 2002, Arsenal has had the highest share of non-white attending supporters of any Premier League club. This does not mean they avoided racist scandals, but it shows a high level of fan diversity.</a><a target="_blank" rel="noopener noreferrer nofollow" href="https://disboard.org/ru/servers/tag&lt;/a&gt;
 &lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;
 Arsenal
&lt;/h2&gt;
&lt;p&gt;
 &lt;i&gt;C'mon, you, Gunners!&lt;/i&gt;
&lt;/p&gt;
&lt;p&gt;
 The Arsenal team was created in 1886, so the fandom of Londoners has a longer journey. There are four highest-league teams in London, but Arsenal's main rival is Tottenham Hotspur; it’s a north derby. The next London rivalry is with Chelsea, and they have a major derby.
&lt;/p&gt;
&lt;p&gt;
 Arsenal fans have always been critical, so Herbert Chapman created the term boo-boys for those who vocalised their dissatisfaction during games.
&lt;/p&gt;
&lt;p&gt;
 Since the 1980s, Arsenal fans have been called Gooners, derived from the team's nickname, the " gunners"="" (from="" the="" logo).="" their="" slogan="" sounds="" like="" <strong="">As for ultras and groups, one of the most prominent is The Ashburton Army (AA), established in 2019, becoming noticeable in 2021. They often wear black and are located in Block 25 and Clock End. Still, as people are inspired by classic ultras, they have many problems </a><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.theguardian.com/football/2023/may/12/arsenal-police-antisemitic-messages-ashburton-army-fan-group">with in-group racism and, as a result, with the police.</a>AISA (Arsenal Independent Supporters’ Association) is one of the oldest and most traditional Arsenal fan organisations. They handle travelling, ticketing issues, dialogue with the club, fan rights, and often collaborate on fan displays and campaigns.Arsenal’s LGBT+ supporters’ group is one of the biggest and oldest LGBT football fan groups in the UK. <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.arsenal.com/fanzone/gay-gooners">They are officially recognised by Arsenal.</a> Also, among other very noticeable groups are Arsenal Women Supporters Club, REDaction, and Arsenal Supporters’ Trust (AST).<h3>Fans' Songs</h3><ul><li>"One-Nil to the Arsenal" (to the tune of "Go West")</li><li>“Who's that team they call the Arsenal?”</li><li>"<a target="_blank" rel="noopener noreferrer nofollow" href="https://youtu.be/Fnr4R-lox_w?si=OMvkFQ6zNE3s44lT">Good Old Arsenal</a>" (to the tune of "Rule, Britannia!")</li><li>"We're the North Bank/Clock End Highbury".</li><li>"<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.youtube.com/watch?v=5gU277dBf8I">The Angel (North London Forever)" by Louis Dunford</a></li><li>And as a bonus and hidden gem, <a target="_blank" rel="noopener noreferrer nofollow" href="https://youtu.be/IomDCgrrEzk?si=dCIpG5ga2vs8x179">here</a> the old Arsenal team are trying to sing fan chants, but not too successfully&nbsp;</li></ul><h3>The best Arsenal fans' tifos and memes</h3>As a more classical team, their tifos are traditional. They usually show support for the team’s long history more than anything else. When demonstrating power, tifos display a gunner.<figure class="media"><div data-oembed-url="https://youtu.be/8ZT9CY_2N1s?si=1JT9jO1eD0odovBe"><div style="position: relative; padding-bottom: 100%; height: 0; padding-bottom: 56.2493%;"><iframe src="https://www.youtube.com/embed/8ZT9CY_2N1s" style="position: absolute; width: 100%; height: 100%; top: 0; left: 0;" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen=""></iframe></div></div></figure>But what doesn't have limitations is Arsenal memes. We’ve picked our favourite.<ul><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.tiktok.com/@eighty_leon/video/7641943615580769558">Trust the process</a>—Arteta proved</li><li>Top 4—a not-relevant meme anymore, but old Arsenal fans definitely remember what this phrase means,</li></ul><a target="_blank" rel="noopener noreferrer nofollow" href="https://arseneknowsbest.wordpress.com/wengers-biography/">Wenger Knows</a>—a legendary Arsenal manager, <span style="-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">Arsène Wenger, made many decisions that fans and the club's owners didn't fully understand, but the Gunners knew that Wenger knew what he was doing. Or they hoped they knew!<ul><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.tiktok.com/@arsenaldownunder/video/7624687005712076053">We are so back</a> (and they really are!)</li></ul><h3>Arsenal fan community's digital spaces</h3><figure class="image"><img style="aspect-ratio:1500/949;" src="https://cdn.eu.watchers.io/512c1547-3a37-4e40-9a29-55dcfa7d4888.jpeg" width="1500" height="949"></figure><ul><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.youtube.com/channel/UCBTy8j2cPy6zw68godcE7MQ">Arsenal Fan TV AFTV</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.arsenalvisionpodcast.com/">ArsenalVision Podcast</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://arseblog.com/">Arseblog</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.reddit.com/r/Gunners/">r/Gunners on Reddit</a> with more than 700K embers</li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://x.com/Arsenal?lang=en">Arsenal official X account</a>—It is funny that Arsenal, as the older rival, is mainly on Twitter and YouTube, PSG is mostly on TikTok and Snapchat.&nbsp;</li></ul>Also, there were many legendary Arsenal community spaces, like arseweb, that are not available anymore, but the Internet never forgets!<h3> ***</h3>This final promises to be outstanding.&nbsp; PSG has to win to finally rewrite the football hierarchy, end the farmer’s league jokes, and confirm their title.&nbsp;Arsenal has to win to confirm their elite status, redeem after decades, and prove that the Premier League season is not a coincidence but the result of a thoughtful strategy.What kind of fan celebration will we see? Londoners or Parisians? Who will come out to celebrate that night: gooners? Or the whole world will say “Ici, c’est Paris”?&nbsp;

The latest releases introduce new solutions to boost user engagement, education tools for admin panel users, and improved control and management features. Read more, and book a demo call if you’d like to learn more.

The latest release introduces new solutions to boost user engagement, enhanced education tools for admin panel users, and improved control and management features. Read more, and book a demo call if you’d like to learn more.

AI Coach, Spanish back office, and Many More

<h2>New features for your users&nbsp;</h2><h3>Personal conversational AI bot&nbsp;</h3>Users watch and cheer on many various events on our clients’ platforms, and of course, they cannot be experts in all of them by default. So, they used to need to go somewhere else to Google and search for all the desired information about athletes, teams, results, and more. Now, they can get all of these right in a chat. Due <a target="_blank" rel="noopener noreferrer" href="https://watchers.io/ai-assistants">to AI Coach, an AI agent </a>that finds and shares sports info with your users in a private convo or in a public chat. Learn more about our new functions or try to ask AI Coach yourself <a target="_blank" rel="noopener noreferrer" href="https://watchers.io/stands">on the demo stand.</a><h3>Giveaway-bot</h3>You can run the giveaway quizzes for your users in a chat. Engage them more and grow retention at the same time: if your users joined the quiz, they will definitely come back to know the results. You can run such quizzes for all users or for those with specific badges.The bot can be activated through the admin panel.<h2>New opportunities in the back office</h2><h3>User profile, and search</h3>You can find any user who visited your chat even once and use this userID or nickname. Besides this, you can check the last activity of these users, their avatars, nicknames, messages, as well as bans if they were banned and reports if they were reported. Using these user pages, you can also manage them, for example, reset avatars or nicknames if they break some rules.<h3>Spanish back office</h3>The back office interface switches the language according to your browser settings. Still, you can also choose the needed language manually.<h3>Educational videos</h3>We’ve added video guides that will help you to learn the admin panel, its settings and functions, and how to operate with the best results you can achieve.<figure class="image"><img style="aspect-ratio:1928/1088;" src="https://cdn.eu.watchers.io/06bb0e0b-30ca-4008-b7f6-6642f0b85816.png" width="1928" height="1088"></figure><h3>Data on marketing offer usage</h3>You can download the useIDs of users who viewed and engaged with your marketing offers, in-feed and pop-ups. You can reuse this info for more precise management of your promo and marketing activities.<h3>Pre-moderation managing</h3>Now, even default blocking lists can be set up or turned off. Manage pre-moderation as you wish, and add new filter lists more conveniently.<h2>Additional control</h2><h3>Limits for sharing</h3>If you use any of our social widgets, you can restrict how many times users can send the same win, deal, or bet in a chat. The setting is optional; the number can be limited on the widget settings page on the admin panel.<h3>Read-only mode opportunities</h3>You can decide on your own how <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.watchers.io/docs/read-only-mode-in-no-auth-zone#/">read-only mode </a>will look on your chat. You can add a button, link, or just explain what users should do to join the conversation. Also, you can set specific information widgets just for read-only users.<h2>Small improvements</h2><ul><li>Badges with triggers: you can award your users not only for future actions but also retrospectively.</li><li>Communication mode became even more convenient: decide from a regular user or admin you want to communicate in a chat.</li><li>Video changes its layout when the user changes the device orientation while watching. So, video watching in a chat becomes more natural and habitual.</li><li>We’ve started to inform you about the dashboard updates. See the exact time and date when the metrics were updated last.</li><li>Badge tooltips can be multilingual, as is your whole chat. Just add all necessary variations while setting up the badge, and the tooltips will be shown accordingly with the interface language of the user.</li><li>Users can send HEIX images in a chat.</li><li>While creating the badge, you can use the HEX code to choose the specific colour.&nbsp;</li></ul>&nbsp;And of course, besides this, we always work with the security of our chats to guarantee all our clients and their users the most comfortable and trusted environments for exchanging ideas and emotions.<h2>Get in touch</h2><p class="MsoNormal" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-width:0px;box-sizing:border-box;color:rgb(0, 0, 0);font-family:Inter;font-size:0.9375vw;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:1.35417vw;margin:0px 0px 1.30208vw;orphans:2;outline:0px;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;"><span style="-webkit-tap-highlight-color:transparent;border:1pt none windowtext;box-sizing:border-box;font-style:inherit;font-weight:inherit;line-height:16.1px;margin:0px;outline:0px;padding:0cm;vertical-align:baseline;" lang="EN-GB" dir="ltr">Please <a style="-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;color:rgb(87, 89, 255);font-family:Inter;font-size:0.9375vw;font-style:inherit;font-weight:400;line-height:1.35417vw;margin:0px;outline:0px;overflow-wrap:break-word;padding:0px;text-decoration:none;transition:color 0.4s;vertical-align:baseline;" target="_blank" rel="noopener noreferrer nofollow" href="https://calendly.com/watchers-platform/social-tools-for-your?month=2025-08"><span style="-webkit-tap-highlight-color:transparent;border:1pt none windowtext;box-sizing:border-box;font-style:inherit;font-weight:inherit;line-height:16.1px;margin:0px;outline:0px;padding:0cm;vertical-align:baseline;" lang="EN-GB" dir="ltr">get in touch with us</a><span style="-webkit-tap-highlight-color:transparent;border:1pt none windowtext;box-sizing:border-box;font-style:inherit;font-weight:inherit;line-height:16.1px;margin:0px;outline:0px;padding:0cm;vertical-align:baseline;" lang="EN-GB" dir="ltr"> if you'd like to integrate community chats with your website or app. We'll be happy to help you find the best solution.&nbsp;

An AI assistant will help with the back office, triggers for badges award your users automatically... Read to know about other improvements for the best and clearest experience.

Discover the latest Watchers community chat platform updates: automated badge triggers, enhanced user experience, paywall integration, and powerful back office tools to boost engagement and monetisation.

Last Product Updates: New Features & Enhancements

<h2>Triggers for Badges</h2>We’ve added triggers to <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.watchers.io/docs/badges">our badge system</a>. Now, our clients can build an automated badge experience. This means your users can earn badges by sending a certain number of messages, frequently reacting (e.g., Chat Empath), or maintaining a streak – for example, by using chats regularly. This helps users feel more engaged, similar to how Duolingo motivates learners.<h2>Look and Feel in Chat</h2>We prioritise making the <a target="_blank" rel="noopener noreferrer" href="https://watchers.io/post/perfect-UX-criteria-watchers">end-user experience simple and enjoyable</a>. Digitally savvy users engage with multiple messengers and social platforms, and they have high expectations. That’s why, over the past month, we’ve introduced several minor improvements to make users feel as comfortable as possible:<ul><li>Swipe to reply</li><li>A selected image gallery</li></ul><h2>Paywall in Chat</h2>Previously, chats could be shown in read-only mode. Now, you can place <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.watchers.io/docs/readonly-mode-ui">a paywall over chat.</a> Why is this useful? It enables you to transform the chat feature into a powerful conversion tool. You can restrict chat access to subscribers or users who have completed specific actions. The paywall doesn’t just block the chat – it explains its value and communicates what users need to do to gain access.<h2>Back Office Improvements</h2>Since our chats are managed via a back office, it must remain user-friendly and familiar. Here’s what we’ve recently improved:<ul><li>New statuses and templates for marketing offers</li><li><code data-start="1652" data-end="1665">postMessage</code> support for theme, language, and coefficient changes without reloading the chat</li><li>Avatar settings flow redesigned: you can now choose between platform-driven avatars, which you provide from your primary platform, and user-controlled avatars, which users select or upload.</li><li>Support for various language code formats</li><li>An assistant who helps you find an answer to any question about the admin panel usage and creates a ticket if the problem hasn't been solved</li></ul><p style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-width:0px;box-sizing:border-box;color:rgb(0, 0, 0);font-family:Inter;font-size:0.9375vw;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:1.38;margin:0pt 0px;orphans:2;outline:0px;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;" dir="ltr"><span style="-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;font-style:normal;font-variant:normal;font-weight:400;margin:0px;outline:0px;padding:0px;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">***<p style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-width:0px;box-sizing:border-box;color:rgb(0, 0, 0);font-family:Inter;font-size:0.9375vw;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:1.38;margin:0pt 0px;orphans:2;outline:0px;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;" dir="ltr"><span style="-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;font-style:normal;font-variant:normal;font-weight:400;margin:0px;outline:0px;padding:0px;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Please fill out the form below if you'd like to integrate community-based live chat or other social tools into your website or app. We will help you find the best solution for your engagement strategy.&nbsp;

We've been working behind the scenes to bring you some updates that improve how you manage and engage with your communities. From new roles to advanced analytics, let's dive deeper.

Discover the latest Watchers live chat updates to boost engagement and enhance your engagement strategy. New analytics, custom avatars, and improved moderation features.

Product Updates: New Features & Enhancements

<h2>Introducing the Community Manager Role</h2>Managing your community just got easier and safer. We’ve added <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.watchers.io/docs/main-roles-in-chats#/">a&nbsp;community manager role</a> to the admin panel, giving your team more flexibility in assigning permissions.What can community managers do?<ul><li style="margin-bottom:0.2vw;">Access all messages, rooms, and moderation.</li><li style="margin-bottom:0.2vw;">Manage widgets.</li><li style="margin-bottom:0.2vw;">Handle technical support requests and export data reports.</li><li style="margin-bottom:0.2vw;">Customise stickers, reactions, and language settings.</li><li style="margin-bottom:0.2vw;">View analytics and information sections.</li></ul>You can update an admin panel user's role at any time if needed. More control, less hassle!<h2>New Analytics Features</h2><h3>30-Day Retention Dashboard</h3>Want to understand how well your platform retains users? Head to analytics to explore the necessary data and track engagement over time.<h3>Active Users Per Hour</h3>Ever wondered when your chats are buzzing the most? Now, you can see peak activity times by going to analytics and selecting your preferred time period.<h2>AI-Powered Semantic Analysis</h2>Analyse chat conversations with ease. You can now transfer messages directly to our AI model for semantic analysis. Simply go to Semantic Analysis, select a time period, and let the AI do the heavy lifting.<h2>User Avatars: More Customisation Options</h2>What if your users want to have their cats or favourite actors on avatars? We’re giving users more ways to personalise their profiles. Admins can now enable user-uploaded avatars while ensuring content safety with AI moderation.<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.watchers.io/docs/avatars-and-user-profile#/">Three avatar options:</a><ol><li>Preset avatars only: users select from a predefined set.</li><li>Custom avatars only: Users upload their own images.</li><li>Both options enabled: Users can choose between preset or custom avatars.</li></ol>Admins and moderators can review and block inappropriate images manually if you find that AI options are not enough. And as with all our features, you can activate or deactivate it in settings.<h2>Stickers for Users with Badges</h2>Want to make stickers more exclusive and award users with something special? You can now <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.watchers.io/docs/stickers#/">link a sticker pack to a specific badge</a>, allowing only users with that badge to use it. Exclusive perks made easy!<h2>Easy Invitation Links for Admin Panel Users</h2><a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.watchers.io/docs/main-roles-in-chats#/">Inviting new admin panel users</a> is now seamless. Admins can generate invitation links with expiration dates and even revoke or regenerate them if needed. Only admins can create these links, ensuring secure access.<h2>Shadow Ban for All Rooms</h2>Previously, shadow bans only applied to specific rooms. Now, when <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.watchers.io/docs/moderation-management#/">moderators</a> shadow-ban a user, their messages will be invisible in all rooms. If you lift the ban, their new messages will become visible again everywhere. A smoother way to maintain community integrity!<hr style="margin-bottom:1vw;">Have any questions? Feel free to contact the Watchers team by emailing us at hello@watchers.io.Happy chatting! 🚀 &nbsp;

Customisable live-streaming, more tools for security and user protection, and more languages available: see what we provided during our last releases in 2025.

Discover enhanced live streaming with customizable UI layouts, secure admin panel onboarding, expanded data export options, advanced AI moderation models, and new language localizations in Dutch and French. Elevate user safety, engagement, and access

Six times more: improvements we made last month

More сustom UI for<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.watchers.io/docs/video-streaming"> live streaming in a chat</a>We added different options for placing a video player while streaming on a chat. You can change the setting anytime and choose the best flow for every stream provided. Thus, you can place comments in a chat as a layout on the video players or place them in a more classical way below the player.More secure flow for <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.watchers.io/docs/main-roles-in-chats">new users of the admin panel</a>All users on the admin panel must add their email addresses to protect their accounts. Also, when platforms want to invite new users to the admin panel, it is now possible only through email. When a user receives their invitation, they have to create a nickname and password, fill in several needed fields, and then start to use the admin panel. It provides not only a secure flow but also allows the tracking of all actions made by admins and moderators on the admin panel.More types of data exportAdmins can export data about the bans that were made and about participants in a poll. The first part is crucial for users protection and support, the second part helps platform owners to engage users with activities such as quizzes and competitions.<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.watchers.io/docs/moderation-management">More protected data</a>Users cannot send the number of their crypto wallets in a chat any more. Now, these numbers are masked as bank accounts and phone numbers.More AI moderation modelsWe added a new AI moderation model so all your messages can now be checked and verified by two AI models simultaneously—for the most trusted and secure space.<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.watchers.io/docs/languages-and-localisation">More languages&nbsp;</a>We’ve added localisation of the chat interface in Dutch and a pre-moderation system in Dutch and French.

AI moderation for images, changelog, and marvellous iGaming stickers: what we added to the product last month.

Watchers' integrated chats now include AI moderation capabilities for checking images sent by users. Users can communicate in a habitual and convenient way without unpleasant content. That increases engagement and revenue on all type of platforms

AI moderation for images, changelog, and marvellous iGaming stickers: what we added to the product last month

<h2>Features</h2><h3>Live streaming recording</h3>If you provide audio streams on your platform and your users share their screens with some visual materials, voice can be recorded and re-used to attract more users and even for your promotion on social media or other platforms to attract more people to use your service.<h3>AI moderation of images</h3>We provide users with the opportunity to send pictures and allow them to communicate in a completely trusted and healthy space with AI moderation tools. You can activate the AI moderation tool, which will block all inappropriate messages with images automatically. Alternatively, you can activate manual pre-moderation and check all messages before they get into the chat.However, manual moderation is available for both options: if you find the image AI allowed for sending inappropriate, you can hide it afterwards.<h3>Changelog</h3>We introduce changelog on our admin panel! Partners can subscribe to all updates through the admin panel and track platform updates and modifications via emails.<h2>Improvements</h2><h3>Text Input for Bet/Win Sharing&nbsp;</h3>Users can add some additional text while sharing their bets or winnings.<h3>Chat Disable Management&nbsp;</h3>Any partner can pause or turn off a chat on their side directly on the admin panel and add an announcement for users as to why the chat is unavailable and when it will be open again.<h3>Toggle for threads and automatic banning&nbsp;</h3>You can turn threads functionality on and off anytime, as well as the opportunity to ban users automatically based on other users’ claims. You can activate and deactivate these features at any moment.<h3>Several new languages</h3>We’ve added Korean and Japanese pre-moderation tools and localised the chat interface.<h3>Custom settings for stickers and a new exciting sticker set</h3>Partners can add as many sticker packs as they wish, activate several at a time, and assign an emoji to each sticker. When users type this emoji into a chat, the assigned sticker will be proposed for sending despite an emoji.<img src="https://watchersweb-prod.s3.eu-central-1.amazonaws.com/af2dd38c-5ca4-4ec8-8736-4465e5846733.png">We’ve also added a default sticker pack for iGaming, which a marvellous Brazilian illustrator created especially for us.

Since July, our partners can activate sending images to a chat for users, create a developed system of badges and assign them to users to stimulate engagement and paid actions. 

Add integrated community chats and allow users to communicate not only with text, voice, stickers, but also with pictures. Award users with badges and achievements. Provide tools for meaningful communication directly on your platform with Watchers. 

Images and badges: what great we’ve added to chats for users

Let's see what’s new on the Watchers product side?<h2>The developed badge system</h2>Partners can create a comprehensive system of badges for awarding users, or assign a single badge to specific users or groups of users. Users themselves see a tooltip on how to get the badge and a notification about a new assignment. Users can be awarded multiple badges, and all of them will be visible on the user profile.<h2>Pictures and images</h2>Users can send pictures and images to a chat if you activate this opportunity. Users can send up to 10 pictures at once. Other users can report, react, and reply to messages with pictures. Admins and moderators on the client's side can block the image sending or just hide a sent picture. It is especially important that sending pictures can be disabled at any moment. In this case, the button to attach a picture will just disappear.<figure class="image"><img style="aspect-ratio:2856/924;" src="https://cdn.eu.watchers.io/3bc57094-ed52-4eaf-a971-dc6603cf71ae.png" width="2856" height="924" alt="Sending images in chats"></figure><h2>Some small adjustments</h2>Moderation of threads is linked to their parental roomsThreads can be moderated in the parental rooms, and all restrictions users have in the main room also apply to threads.Notification about the activation of the autotranslation toolUsers will see the notification linked to the button if the partner activates the autotranslation feature for them (reminder: this feature allows users to communicate in a multilingual chat by choosing a needed language. All messages, including new ones, will be translated to this language automatically)Admins can pin messages in a chat through the admin panelThere's no need to open the chat on the interface for this.Opportunity to block users externally through a bearer tokenIt allows partners to block users, specifying a reason and a length, in a particular room or all rooms, or unblock them.***If you need help with activation or would like more details, please text us using the form below. We are here to help!

Our solution has been updating non-stop to make your experience and your end-users' journey excellent and bright. We’ve gathered all essential updates made during the last quarter to improve our partners' and end-users' experience.

Webhooks for push-notifications, tools for sharing screen, autotranslation, and personalised marketing pop-ups—read about Watchers last released features and try integrated community chats today

All Watchers' new features for the last quarter: Try and enjoy

<h2>New in UX</h2><h3>Threads&nbsp;</h3>Threads allow users to communicate with each other, save meaningful context, and organize dialogues conveniently. They encourage meaningful discussions without distracting other participants in a chat. Additionally, they provide users with a way to gain more clarity without starting personal texting.<h3>Autotranslation in chat&nbsp;</h3>Users can choose the language in which they want to read messages and activate it with a click. This feature allows users to feel comfortable in multilingual chats and enables you to provide one common chat for all language groups of users.<h3>﻿﻿Screen sharing</h3>If you provide audio streams in chats, hosts of such streams can share their screens with any visual materials. This can be crucial for domains like stock trading, where influencers prefer to illustrate their strategies.<h2>New features</h2><h3>Personalised pop-ups&nbsp;</h3>We've added a tool for sending marketing offers or announcements in a chat. You can customise your pop-ups (both their visual part and how they are sent to users). You can also link this tool with your CRM system and personalise these pop-ups based on the API. <a style="background-color:transparent;" target="_blank" rel="noopener noreferrer" href="https://watchers.io/post/personalised-marketing-offers">Learn more about the feature.</a><h3>AI tools for semantic analysis of messages&nbsp;</h3>You can perform semantic analysis of users’ messages through the admin panel with our AI tools based on OpenAI. You just need to provide the correct prompt and add messages that can be exported from the admin panel as well. If you want a deeper semantic analysis made by our specialists with insights, examples, expert comments, and visual graphs, we will be happy to provide it.<h3>Automatic posting of messages to empty chats&nbsp;</h3>If you want to prevent users’ fear of empty chats (sometimes people don’t like to be the first to start a conversation), you can set up automatic sending of messages to a chat. These messages can be localised to different messages; also, you can choose a delay for sending and the type of chats. <a style="background-color:transparent;" target="_blank" rel="noopener noreferrer" href="https://watchers.io/post/multilingual-community-chat">Learn more about the feature.</a><h3>BigWin Widget&nbsp;</h3>This widget works perfectly for iGaming platforms. If you want to send announcements in a chat about big winnings, just set it up to encourage users to engage in games more.<h2>Updates in the back office</h2>&gt;Dark mode of the admin panel for comfortable usage of the service&gt;History of message correctionsIf users edit their messages, moderators see a specific mark on the message and can also check all edits.&gt;Descriptions for all admin panel sections to help you navigate easily<h2>Minor improvements and tech stack</h2><ol><li data-list="bullet">Webhooks for transmitting events to your side help you build a system for additional features, such as push notifications about new replies to the user’s message in a chat.</li><li data-list="bullet">Opportunity to customise the colours of badges for users.</li><li data-list="bullet">Added decrypted userIDs to the data export of users and messages.</li><li data-list="bullet">Opportunity to ban users from the list of chat participants, not only through the context menu of messages.</li><li data-list="bullet">Added links to the documentation scope in the admin panel to help you find all necessary information easily.</li><li data-list="bullet">There are distinct toggles for allowing users to change avatars and nicknames. Now, you can enable users to change only avatars or nicknames or restrict both parameters.</li><li data-list="bullet">Opportunity to restrict users from sending all links in a chat. This can be set through a toggle as well.</li><li data-list="bullet">We combined all language settings into one page.</li><li data-list="bullet">All settings for live streams on the platform are also gathered on the same page.</li><li data-list="bullet">API for external creation of rooms with specific room IDs.</li></ol><h3 class="ql-align-center">***</h3>If you need help with activation or usage of any of these features, please don't hesitate to reach out to us. Also, we are happy to get your feedback!

We've developed marketing offer for sending to chat: now they look like pop-up, can personalised for users or even linked to your CRM.

Integrated chats with different widgets for providing personalised marketing campaigns.

Take it personal: Flexible widgets for in-chat marketing campaigns 

Do you know that users are more likely to make purchases while consuming content they like and are engaged with?Our new widget allows you to schedule and send pop-ups to a chat. Just so you know, these pop-ups will be visible to all users you intend to show them to. This widget is fully customisable and can contain pictures, text, and links. Offers can be the same for all users and chats, or personalised manually or via API. Connecting sending with your CRM is also possible.This tool will boost revenue streams and help you provide marketing campaigns with the community-building tools integrated into your platform. So, you can now promote your new products or sponsor integrations through email newsletters, but when your users are actively on the platform.What use case could be here? Any! Imagine users watching a live broadcast game. The break has just started, and viewers are emotional about the game and want to stay in this football, tennis or hockey flow. Show them a pop-up about the sale of the annual subscription and link the text and picture on the pop-up with the game this user is watching. Conversion in such offers, perceived in this situation, will be significantly higher than with regular marketing materials that are not directly linked to the community or content.﻿﻿﻿<figure class="image"><img style="aspect-ratio:1293/812;" src="https://cdn.eu.watchers.io/1d8bdb39-fb8a-4979-99bc-af3689f58292.png" width="1293" height="812" alt="marketing-opo-up-in-chat-for-persomalised-offers"></figure>

Watchers introduces a multilingual chat feature that removes language barriers, enabling global fans to connect during the Olympics and Euro 2024.

Found in translation: now multilingual users can chat to each other without miscom

This year, when Paris hosts the Olympics and Germany hosts Euro 2024, platforms and TV channels around the world will broadcast and stream these global games. They gather sports fans worldwide, and sometimes, in such cases, people face problems in communication and get lost in translation when discussing games and teams.As the world gears up for the highly anticipated sports, Watchers SaaS has announced a new feature to improve communication between multilingual users. The community-building and socialisation experts have developed a tool that enables users to chat in different languages while still understanding each other, thereby eliminating language barriers.With the rise of globalisation and the increasing diversity of online communities, effective communication between users who speak different languages has become a pressing issue. Watchers recognised this challenge and set out to find a solution. After extensive research and development, they have successfully created a tool that bridges the language gap and brings people closer together."We believe that language should not be a barrier to building connections and fostering relationships. With this tool, we hope to bring people from different backgrounds closer together and create a more inclusive online community," Adel Gaisin, Watchers' CPO.The new chat feature from Watchers enables users to communicate in their preferred language, while the tool automatically translates messages for other users in the chat. This means that a user can type in French, for example, and another user can read the message in English, Spanish, or any other language they choose. All of them easily understand each other without any additional clicks or actions. This breakthrough technology makes communication easier and more efficient and promotes inclusivity and diversity within online communities.Watchers' tools are designed for efficiency and fully customised, ensuring a seamless user journey. So, if you decide to integrate Watchers chat into your content platform or add Watchers' tools as a second screen for broadcasting, users can quickly dive into dynamic chats. Personalising profiles with nicknames and avatars, users express themselves via text, emojis, and stickers. Watchers' chats enable reactions, responses, animated emojis, and essential moderation tools, allowing users to create a friendly, healthy, and—now—multilingual environment.

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