Last Product Updates: New Features & Enhancements

Triggers for Badges

We’ve added triggers to our badge system. Now, our clients can build an automated badge experience. This means your users can earn badges by sending a certain number of messages, frequently reacting (e.g., Chat Empath), or maintaining a streak – for example, by using chats regularly. This helps users feel more engaged, similar to how Duolingo motivates learners.

Look and Feel in Chat

We prioritise making the end-user experience simple and enjoyable. Digitally savvy users engage with multiple messengers and social platforms, and they have high expectations. That’s why, over the past month, we’ve introduced several minor improvements to make users feel as comfortable as possible:

• Swipe to reply

• A selected image gallery

Paywall in Chat

Previously, chats could be shown in read-only mode. Now, you can place a paywall over chat. Why is this useful? It enables you to transform the chat feature into a powerful conversion tool. You can restrict chat access to subscribers or users who have completed specific actions. The paywall doesn’t just block the chat – it explains its value and communicates what users need to do to gain access.

Back Office Improvements

Since our chats are managed via a back office, it must remain user-friendly and familiar. Here’s what we’ve recently improved:

• New statuses and templates for marketing offers

• postMessage support for theme, language, and coefficient changes without reloading the chat

• Avatar settings flow redesigned: you can now choose between platform-driven avatars, which you provide from your primary platform, and user-controlled avatars, which users select or upload.

• Support for various language code formats

• An assistant who helps you find an answer to any question about the admin panel usage and creates a ticket if the problem hasn't been solved

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