1 April 2025
March Product Updates: New Features & Enhancements
We've been working behind the scenes to bring you some updates that improve how you manage and engage with your communities. From new roles to advanced analytics, let's dive deeper.
👥 Introducing the Community Manager Role
Managing your community just got easier and safer. We’ve added a community manager role to the admin panel, giving your team more flexibility in assigning permissions.
What can community managers do?
Access all messages, rooms, and moderation.
Manage widgets.
Handle technical support requests and export data reports.
Customise stickers, reactions, and language settings.
View analytics and information sections.
You can update an admin panel user's role anytime if needed. More control, less hassle!
📊 New Analytics Features
📈 30-Day Retention Dashboard
Want to understand how well your platform retains users? Head to analytics to explore the necessary data and track engagement over time.
📈Active Users Per Hour
Ever wondered when your chats are buzzing the most? Now, you can see peak activity times by going to analytics and selecting your preferred time period.
🧠 AI-Powered Semantic Analysis
Analyse chat conversations with ease. You can now transfer messages directly to our AI model for semantic analysis. Simply go to Semantic Analysis, select a time period, and let the AI do the heavy lifting.
🖼️ User Avatars: More Customisation Options
What if your users want to have their cats or favourite actors on avatars? We’re giving users more ways to personalise their profiles. Admins can now enable user-uploaded avatars while ensuring content safety with AI moderation.
Three avatar options:
Preset avatars only: users select from a predefined set.
Custom avatars only: Users upload their own images.
Both options enabled: Users can choose between preset or custom avatars.
Admins and moderators can review and block inappropriate images manually if you find that AI options are not enough. And as with all our features, you can activate or deactivate it in settings.
🎨 Stickers for Specific Users
Want to make stickers more exclusive and award users with something special? You can now link a sticker pack to a specific badge, so that only users with that badge can use it. Exclusive perks made easy!
🔗 Easy Invitation Links for Admin Panel Users
Inviting new admin panel users is now seamless. Admins can **generate invitation links** with expiration dates and even revoke or regenerate them if needed. Only admins can create these links, keeping access secure.
🕵️♂️ Shadow Ban for All Rooms
Previously, shadow bans only applied to specific rooms. Now, when moderators shadow-ban a user, their messages will be invisible in all rooms. If you lift the ban, their new messages will become visible again everywhere. A smoother way to maintain community integrity!
That’s it for last month's update! Have any questions? Feel free to contact the Watchers team by emailing us at hello@watchers.io.
Happy chatting! 🚀
