2023: What have we done

Product updates

• The developed admin panel for ruling the whole chat service

Everything that partners want to do, they can achieve through the admin panel, from moderation to customization and localization. It is helpful because the partner controls the whole system, and everything is based in one place. Also, partners can try different settings on their own side and decide what works better.

• AI bot

Everyone will remember 2023 as a year when AI becomes habitual. We have gotten used to asking about everything, so from the beginning, it was essential for us to use this technology for meaningful conversations that matter. So, we integrated an AI bot to chat. Now, we are continuously developing a bot to make it more thoughtful as a participant in conversations on different topics and a good adviser for users.

• ML model for moderation

We’ve created an AI model for moderation that can moderate users’ messages in real-time and keep a healthy and trusted space for any platform and chat, even without actual moderators.

• Many updates on the user interface

Our big goal is to help grow partners' metrics and boost business, but it's impossible when your end users are unhappy. So, we do everything to improve user experience and make chats developed, convenient, and just nice for use. We are constantly developing the look and feel of chats that make users return there and discuss their favourite things.

• Audio communication

Audio streaming is an additional feature, but it still should be perfect. So, since this year, we have provided a tool for audio recording, an opportunity for users to set sound while joining, users can add events to the calendar if it's planned and many other things that make the process of providing and joining the stream better.

• Tech support

We continually work on seamlessly transferring users' messages about technical issues to your support team. It helps solve users' problems faster and grow their loyalty. They just think if they have something wrong—your team will fix it immediately.

New Partners

This year, we've started partnerships with nine companies. Still, it means even more platforms with our integration because there are operators among our partners who provide services for different end products.

Since this year, we have been working with many new locations—we've started to expand our geo to several African countries and Latin America, of course, continuing to work with the European Union and CIS. 

We expanded the areas and domains of platforms we integrated to: we started the partnership with the fantasy game app and an invite-only sports betting exchange platform. Of course, we will move further and develop our product for new domains because qualitative communication is significant for different people with various interests.

Of course, we continued to develop our existing partnerships with sports, video and trading platforms and saw significant growth in numbers. 

Events, conferences and pitches

Networking is a king, such as content, so we were glad to participate in different events this year, such as iGB L!VE, MWC in Barcelona, IBS in Amsterdam and Web Summits in Lisbon and Valencia.



Also, it was not just about networking but technological development because some of these events have benefits and give participants new opportunities. 

More details about three of the most exciting:

• AI Bootcamp for Female Founders, powered by AWS Startup Loft Accelerator

Watchers was among 17 great startups whose co-founders estimate the power of AI and seek the solutions and help that artificial intelligence can give. Also, we participated in the first-ever AWS Women's Demo Week in London, where startups from around the globe were gathered.

• Barclays Eagle Labs Female Founder 

We joined an accelerator that helps female founders' companies grow and become successful across the UK. We were networking, pitching, connecting to investors and potential partners, and presenting our solution on the Female Founder Accelerator Demo Day, which was provided with AccelerateHER.

• SIGMA

The last edition of the SiGMA Europe conference, the significant iGaming event, was gathering more than 25 thousand top industry professionals in Malta. We not just attended but also joined the Pitch Startup competition as a finalist.

Next year promises to be even more exciting. The following event we join is ICE London. See you there!